Functional Analyst – Digital Channels Workforce

Accenture Portugal; Lisboa; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Life Insurance and Pension Plan

Free medical services at the office

Wellness programs

Flexben Program

Employee Share Purchase Plan

Udemy/Pluralsight training access

Flex-ability for disabilities

Special banking conditions

Hybrid working model

Job summary

Accenture Digital Core in Lisbon is seeking a Functional Analyst to translate business requirements into clear functional and technical specs for enterprise Workforce applications and Digital Channels initiatives. You will bridge business stakeholders, Product Owners, UX/UI designers, developers and testers, supporting end-to-end solutions.

Senior profiles may mentor juniors and help set functional standards.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Science, Engineering or equivalent field.
• Experience as a Functional Analyst at relevant seniority level.
• Experience with Agile and Scrum teams.
• Experience with enterprise web applications.
• Experience in Banking/Financial Services or regulated environment is advantageous.

Responsibilities

• Gather and analyse business requirements, translating them into functional specifications and user stories.
• Design application flows, define UI requirements and propose functional solutions with Product Owners and UX/UI teams.
• Define and validate frontend API contracts, BFF interfaces and API orchestration requirements using OpenAPI and relevant tools.
• Support backlog refinement, estimations, prioritisation and Scrum delivery for development readiness.
• Assist development and testing teams with functional clarification and defect follow-up in Jira.
• Analyse production issues, perform functional troubleshooting and coordinate resolutions.
• Maintain documentation and cross-team alignment via Jira, Confluence, SharePoint and Teams.
• Mentor junior analysts, coordinate stakeholders and contribute to standards for senior profiles.

Skills

Stakeholder engagement

Agile & Scrum

Functional analysis

Requirements gathering

Effective communication

Education

Bachelor’s or Master’s degree in CS/IS/Engineering

Tools

Jira

Confluence

SharePoint

Microsoft Teams

ServiceNow

Targetprocess

OpenAPI

Bruno

Mendix

Job description

At Accenture Digital Core, we help clients continuously innovate at speed and at scale, combining deep industry expertise with cutting-edge technology to deliver meaningful transformation. You will bring innovation, intelligence and experience together to shape robust, secure and scalable digital solutions.

This is a Functional Analyst role focused on translating business requirements into clear functional and technical specifications for enterprise Workforce applications and Digital Channels initiatives. You will act as the bridge between business stakeholders, Product Owners, UX/UI designers, developers and testers, supporting the delivery of effective end-to-end solutions. We are hiring seniority levels, from Junior to Middle.

What You’ll Do

• Gather and analyse business requirements, translating them into functional specifications, user stories, acceptance criteria and supporting documentation;
• Design application and screen flows, define UI requirements and propose functional solutions in collaboration with Product Owners and UX/UI teams;
• Define and validate frontend API contracts, BFF interfaces and API orchestration requirements using OpenAPI, Bruno and relevant tools;
• Support backlog refinement, estimation, prioritisation and Scrum delivery, ensuring requirements are ready for development;
• Assist development and testing teams throughout implementation, providing functional clarification and managing defect follow-up through Jira;
• Analyse production issues, perform functional troubleshooting and coordinate resolution across business and technical teams;
• Maintain documentation and cross-team alignment through Jira, Confluence, SharePoint and Microsoft Teams;
• For senior profiles, mentor junior analysts, coordinate stakeholders and contribute to functional standards and solution decisions.

What You’ll Need

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Science, Engineering or an equivalent field;
• Experience working as a Functional Analyst, according to the relevant seniority level;
• Experience working in Agile and Scrum teams;
• Experience with enterprise web applications;
• Experience in Banking, Financial Services or another regulated environment is considered an advantage

Technical Skills

• Business requirement gathering and detailed functional analysis;
• User story definition, work estimation and backlog refinement;
• Application flow and screen flow design;
• UI feasibility assessment and definition of UI specifications;
• Frontend API contract design and OpenAPI concepts;
• BFF interface design and API orchestration concepts;
• Understanding of frontend and backend interactions;
• Understanding of enterprise application landscapes, system integrations and end-to-end application flows;
• Support for testing activities and Jira defect follow-up;
• Tools such as Jira, Confluence, SharePoint, Microsoft Teams, ServiceNow, Targetprocess, OpenAPI and Bruno;
• Experience using AI tools to support analysis activities is valued
• Mendix knowledge is considered an advantage but is not mandatory.

Profile & Other Requirements

• Professional English at C1 level, spoken and written, is mandatory;
• French and/or Dutch are considered an advantage;
• Strong communication skills and the ability to translate business needs into clear functional and technical specifications;
• Strong teamwork, proactivity, adaptability and continuous learning mindset;
• Customer and business-oriented approach;
• Alignment with CET working hours is required;
• Lisbon and Portugal-based, following a hybrid working model;
• Experience in regulated environments, particularly Financial Services, is considered an advantage.

Must own a valid work permit or EU/Schengen Space nationality to legally work in Portugal.

What We Offer

• Health insurance;
• Life Insurance and Pension Plan Programs;
• Free medical services at the office (Physician, Nutritionist, Psychologist);
• Wellness programs;
• Flexben Program (Support for Education, Kindergarten, Training, Technology, Health);
• Employee Share Purchase Plan;
• Personalized training paths and access to Udemy and Pluralsight Platforms;
• Flex-ability program (financial and flexible support for people with disabilities);
• Special banking conditions;
• Hybrid working model.