Full Service Backoffice Specialist | Hybrid | Santarém

Michael Page; Santarém; Híbrido; EUR 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Ongoing training and development

Multicultural team

Resumo da oferta

Schmitz Cargobull is seeking a Full Service Backoffice Specialist in Santarém. This hybrid role offers international exposure and clear career growth within a leading multinational.

You will review workshop repair cases, manage fleet contracts, and coordinate cross-functional communication to ensure smooth service delivery. Ideal candidates have vocational training in mechanics, strong MS Office skills, and fluent English; German is a plus.

Qualificações

• Vocational training or equivalent in mechanics or a related technical field.
• Strong MS Office skills and ability to navigate internal systems.
• Fluent English is mandatory for daily communication.
• German language skills are a plus for cross-border interactions.
• Experience in trailer, trucking, automotive, or spare parts sectors is advantageous.

Responsabilidades

• Reviewing and processing Full Service workshop repair cases across product categories, including trailers, tyres and cooling units.
• Managing Full Service fleet contracts, ensuring compliance with contractual terms.
• Processing and validating cost re-invoicing in accordance with contract conditions.
• Coordinating communication between customers, suppliers and internal stakeholders.
• Maintaining accurate records and updating information within internal systems.
• Supporting customers, suppliers and colleagues with operational and contractual queries related to Full Service activities.
• Assisting with contract activations, renewals and extensions when required.
• Preparing and monitoring reports on completed cases and service activities.

Conhecimentos

MS Office

English fluency

German beneficial

Analytical

Communication

Stakeholder management

Customer focus

Problem solving

Attention to detail

Team collaboration

Formação académica

Vocational training in Mechanics

Descrição da oferta de emprego

Join a leading multinational as a Full Service Backoffice Specialist in Santarém. Hybrid opportunity with international exposure and career growth.

Client Details

Schmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany. The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers. Founded in 1892, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry.

Description

• Reviewing and processing Full Service workshop repair cases across different product categories, including trailers, tyres and cooling units;
• Managing Full Service fleet contracts, ensuring compliance with agreed contractual terms;
• Processing and validating cost re-invoicing in accordance with contract conditions;
• Coordinating communication and information exchange between customers, suppliers and internal stakeholders;
• Maintaining accurate records and updating relevant information within internal systems;
• Supporting customers, suppliers and colleagues with operational and contractual queries related to Full Service activities;
• Assisting with contract activations, renewals and extensions when required;
• Preparing and monitoring reports on completed cases and service activities.

Profile

• Vocational training, preferably in Mechanics or a related technical field;
• Good knowledge of MS Office applications;
• Fluency in English is mandatory;
• German language skills will be considered a strong advantage;
• Previous exposure to the trailer, trucking, automotive, or spare parts industry is a plus;
• Strong analytical and problem-solving skills;
• Structured and detail-oriented approach to work;
• Ability to work independently while collaborating effectively within a team;
• Strong communication and stakeholder management skills;
• Customer-focused mindset with a service-oriented attitude;
• Reliable, proactive, and results-driven profile.

Job Offer

• Opportunity to join a leading international organisation;
• Hybrid working model based in Santarém;
• Ongoing training and professional development opportunities;
• Collaborative and multicultural working environment;