French Back Office Specialist in Guimaraes | Fixed Shifts

Cross Border Talents; Guimarães; Sur place; EUR 13 000 - 20 000; Plein temps

Avantages offerts par ce poste

Salary package

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Relocation package

Onsite work

Résumé du poste

Cross Border Talents is seeking a Back Office Specialist to support daily business operations by processing requests, updating records, and coordinating with internal teams. You will ensure that administrative and operational processes are accurate, efficient, and aligned with company procedures and quality standards.

Responsibilities include handling account updates, orders, cancellations, returns, and payments, while maintaining data integrity and meeting KPIs.

Qualifications

• Fluent in French (C1/C2 level).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented mindset, eager to learn and grow in CS field.

Responsabilités

• Process and manage administrative requests and documents accurately and efficiently.
• Review, verify, and update customer, account, order, or business information in internal systems.
• Ensure data and documentation are accurate, complete, and properly maintained.
• Handle requests related to account updates, orders, cancellations, returns, payments, and other operational processes.
• Monitor ongoing cases and follow up on pending requests when necessary.
• Identify missing, incorrect, or inconsistent information and resolve it accordingly.
• Maintain accurate records and ensure actions are properly documented.
• Coordinate requests with internal departments to meet deadlines.
• Escalate complex or sensitive cases to the appropriate team.
• Follow established procedures, policies, and data-handling guidelines.
• Meet KPIs related to productivity, accuracy, and processing times.

Connaissances

Analytical skills

Creative thinking

Communication skills

Description du poste

Start Your Career in Back Office Operations!

Are you organized, detail-oriented, and comfortable working behind the scenes to keep business processes running smoothly? Join an international and supportive team where accuracy, efficiency, and problem-solving are essential. If you enjoy working with information, managing administrative tasks, and ensuring processes are completed correctly and on time, this is a great opportunity to develop your back-office and operational skills.

Role Overview:

As a Back Office Specialist, you’ll support daily business operations by processing requests, managing information, updating records, and coordinating with internal teams. Your role will focus on ensuring that administrative and operational processes are handled accurately, efficiently, and in accordance with company procedures and quality standards.

Key Responsibilities:

• Process and manage administrative requests, documents, forms, and other operational tasks accurately and efficiently.
• Review, verify, and update customer, account, order, or business information in internal systems.
• Ensure data and documentation are accurate, complete, and properly maintained.
• Handle requests related to account updates, orders, cancellations, returns, payments, and other operational processes.
• Monitor ongoing cases and follow up on pending requests when necessary.
• Identify missing, incorrect, or inconsistent information and take the appropriate steps to resolve it.
• Maintain accurate records and ensure all relevant actions and updates are properly documented.
• Work closely with internal departments to coordinate requests and ensure processes are completed within the required timeframe.
• Escalate complex, exceptional, or sensitive cases to the appropriate team when necessary.
• Follow established procedures, company policies, quality standards, and data-handling guidelines.
• Meet KPIs related to productivity, accuracy, processing times, quality, and overall operational efficiency.
• Maintain up-to-date knowledge of company processes, systems, products, services, and procedures through ongoing training and development.

Requirements:

• Language Skills: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment