French-speaking Technical Support Rep

Cbtalents; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Resumo da oferta

Cbtalents in Porto is seeking friendly, motivated individuals to join a growing French-speaking customer care team. No engineering background required; a comprehensive, fully paid training program will teach you the tools and systems you will need to succeed.

You will handle inquiries from French-speaking customers, assist with account or service issues, and ensure customers feel heard and well supported. Training starts immediately, with future opportunities in a stable office career.

Qualificações

• Excellent spoken and written French at native or near-native level.
• Willingness to participate in fully paid training sessions.
• Ability to read basic technical English.
• Patience and strong listening skills.
• Must live in or near Porto with local working papers ready.

Responsabilidades

• Be the First Contact: Answer incoming calls, emails, or chat messages from French-speaking customers needing help with accounts or services.
• Solve Everyday Technical Issues: Listen to the customer's problem, identify cause, and guide them through solutions using a company guide.
• Keep Accurate Notes: Type brief summaries into the system documenting the issue and resolution.
• Run Basic Checks: Help customers test connections, reset passwords, or adjust settings to ensure smooth operation.
• Spot Common Glitches: Note recurring issues and report to team leads for quick investigation.
• Deliver Great Care: Ensure every customer leaves the conversation feeling heard and supported.

Conhecimentos

French language

Customer service

Communication

Problem solving

Willing to learn

Descrição da oferta de emprego

Are you a fluent French speaker living in the vibrant city of Porto? A premier global customer relations company is looking for friendly, motivated individuals to join an expanding technical care team!

If you enjoy answering questions, helping people navigate apps or digital services, and want to kickstart a stable office career, this is the perfect spot. Do not worry if you are not a computer engineer—the company provides a comprehensive, fully paid training program from day one to teach you every tool and system you will need to succeed.

Responsibilities (What you will do)

• Be the First Contact: Answer incoming calls, emails, or chat messages from French-speaking customers who need help with their accounts or services.
• Solve Everyday Technical Issues: Listen carefully to the customer\'s problem, figure out what went wrong, and walk them through the solution step-by-step using an easy company guide.
• Keep Accurate Notes: Type brief, clear summaries into the system to keep track of what the customer\'s issue was and how it was resolved.
• Run Basic Checks: Help customers test their connections, reset passwords, or update settings to make sure everything is running smoothly before the interaction ends.
• Spot Common Glitches: Notice if multiple customers are calling about the same issue and report it to team leads so it can be looked into quickly.
• Deliver Great Care: Ensure every customer finishes their conversation feeling heard, respected, and fully supported.

Requirements (What you need)

• Language Power: Excellent spoken and written French (native or near-native level) so you can converse naturally and comfortably with customers.
• Extra Skill Bonus: You either speak conversational German OR you just have a strong personal interest in everyday tech stuff like smartphones, apps, and basic computer software.
• English Basics: A simple ability to read basic technical English, such as understanding standard menu buttons, tech alerts, or system instructions.
• Patient Listening: Great communication skills and the patience to help customers who might not be very tech-savvy themselves.
• Ready to Learn: A positive attitude and an eagerness to participate in interactive, fully paid training sessions.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to sign a contract immediately. Please note: Relocation support is not available.