French Customer Support Representative- Porto,Portugal

Europe Language Jobs; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Europe Language Jobs is seeking a customer support specialist to provide technical help in French from Porto on-site. You will resolve issues, document interactions, and maintain high customer satisfaction across channels.

The role requires native-level French, fluent English, strong communication, and the ability to explain technical concepts clearly. You will collaborate with technical teams and handle escalations following established procedures.

Qualificações

• Native-level French proficiency (C2).
• Fluent in English, both written and spoken.
• Experience in customer service or technical support is an advantage.
• Strong communication skills; able to explain technical concepts clearly.
• Excellent problem-solving and troubleshooting abilities.
• Patient, proactive, and team-oriented.
• Able to handle sensitive and confidential information.
• EU passport or valid residence permit allowing work in Portugal.

Responsabilidades

• Provide technical support in French via phone, chat, and email.
• Troubleshoot and resolve customer technical issues efficiently.
• Document customer interactions and update case information accurately.
• Ensure a high level of customer satisfaction across all channels.
• Handle customer escalations professionally and follow procedures.
• Collaborate with technical teams to resolve complex issues.
• Update ticketing systems and maintain documentation in English.
• Represent the company with a positive, professional, customer-focused attitude.

Conhecimentos

French (C2)

English fluent

Clear communication

Problem solving

Team oriented

Confidentiality

EU work eligibility

Descrição da oferta de emprego

Responsibilities

• Provide technical support in French via phone, chat, and email.
• Troubleshoot and resolve customer technical issues efficiently.
• Document customer interactions and update case information accurately.
• Ensure a high level of customer satisfaction across all communication channels.
• Handle customer escalations professionally and follow established procedures.
• Collaborate with technical teams and technicians to resolve complex issues.
• Update ticketing systems and maintain accurate documentation in English.
• Represent the company with a positive, professional, and customer-focused attitude.

Qualifications

• Native-level French proficiency (C2).
• Fluent in English, both written and spoken.
• Previous experience in customer service or technical support is an advantage but not mandatory.
• Strong communication skills and the ability to explain technical concepts clearly.
• Excellent problem-solving and troubleshooting abilities.
• Patient, proactive, and team-oriented.
• Ability to handle sensitive and confidential information responsibly.
• EU passport or a valid residence permit allowing you to work in Portugal.
• Willingness to work on-site in Porto.