French-speaking Support Specialist

CB Talents; Porto; Presencial; EUR 12 276 - 16 740; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Resumo da oferta

CB Talents in Porto seeks friendly, motivated individuals for a French-speaking customer support role. Full-time position with comprehensive, fully paid training from day one to learn all tools and systems.

Responsibilities include answering calls, emails, or chats, guiding customers through solutions, and keeping clear case notes. Local Portuguese paperwork required; relocation not offered. Training ensures you gain confidence with the app and services.

Qualificações

• Excellent spoken and written French to converse naturally with customers.
• You may speak German or have strong personal interest in everyday tech like smartphones and apps.
• Basic ability to read technical English, such as menu buttons or system instructions.
• Great communication skills and patience to help customers who may not be tech-savvy.
• Positive attitude and eagerness to participate in fully paid training sessions.
• You must live in or near Porto with local Portuguese working papers ready (NIF/NISS); relocation not offered.

Responsabilidades

• Be the First Contact: Answer calls, emails, or chat messages from French-speaking customers.
• Solve Everyday Technical Issues: Listen, diagnose, and walk customers through solutions using company guides.
• Keep Accurate Notes: Type brief summaries into the system about issues and resolutions.
• Run Basic Checks: Help test connections, reset passwords, or adjust settings before ending the call.
• Spot Common Glitches: Flag repeated issues to team leads for quick investigation.
• Deliver Great Care: Ensure customers feel heard, respected, and supported.

Conhecimentos

French fluency

German OR tech interest

English basics

Active listening

Willing to learn

Porto paperwork

Descrição da oferta de emprego

Summary

Are you a fluent French speaker living in the vibrant city of Porto? A premier global customer relations company is looking for friendly, motivated individuals to join an expanding technical care team!

If you enjoy answering questions, helping people navigate apps or digital services, and want to kickstart a stable office career, this is the perfect spot. Do not worry if you are not a computer engineer—the company provides a comprehensive, fully paid training program from day one to teach you every tool and system you will need to succeed.

Responsibilities (What you will do)

• Be the First Contact: Answer incoming calls, emails, or chat messages from French-speaking customers who need help with their accounts or services.


• Solve Everyday Technical Issues: Listen carefully to the customer\'s problem, figure out what went wrong, and walk them through the solution step-by-step using an easy company guide.


• Keep Accurate Notes: Type brief, clear summaries into the system to keep track of what the customer\'s issue was and how it was resolved.


• Run Basic Checks: Help customers test their connections, reset passwords, or update settings to make sure everything is running smoothly before the interaction ends.


• Spot Common Glitches: Notice if multiple customers are calling about the same issue and report it to team leads so it can be looked into quickly.


• Deliver Great Care: Ensure every customer finishes their conversation feeling heard, respected, and fully supported.

Requirements (What you need)

• Language Power: Excellent spoken and written French (native or near-native level) so you can converse naturally and comfortably with customers.


• Extra Skill Bonus: You either speak conversational German OR you just have a strong personal interest in everyday tech stuff like smartphones, apps, and basic computer software.


• English Basics: A simple ability to read basic technical English, such as understanding standard menu buttons, tech alerts, or system instructions.


• Patient Listening: Great communication skills and the patience to help customers who might not be very tech-savvy themselves.


• Ready to Learn: A positive attitude and an eagerness to participate in interactive, fully paid training sessions.


• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to sign a contract immediately. (Please note: Relocation support is not available).