French Tech Support via Chat & Email – Porto, 2000€ Bonus

Cross Border Talents; Vila Nova de Gaia; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Descripción de la vacante

A customer support firm in Porto is looking for a French Customer Support agent to assist users via email and chat without phone calls. The ideal candidate will have C2 level French proficiency, strong analytical skills, and a passion for helping others. Join a collaborative team that values continuous improvement and offers competitive salaries, meal allowances, and relocation assistance.

Formación

• EU citizenship or a Portuguese residency card required.
• At least one year of experience in Customer Support or a similar role.
• Desire to learn and advance in the field.

Responsabilidades

• Respond to customer inquiries via email and chat.
• Follow support protocols to resolve issues effectively.
• Maintain performance in line with quality expectations.
• Participate in training and feedback sessions.
• Approach interactions with empathy and problem-solving mindset.
• Support a culture of continuous improvement.

Conocimientos

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership abilities

Communication abilities

Descripción del empleo

French Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus

Job Openings French Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus

About the job French Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus

Start Your Journey in Tech Support – Help Users Worldwide!

Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you’re a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email!

Role Overview:

As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment.

Key Responsibilities:

• Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
• Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
• Maintain strong performance in line with quality expectations and SLA goals
• Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
• Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
• Support a culture of continuous improvement by contributing ideas and embracing team-driven success

Requirements:

• Proficiency in French (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!