French-Speaking Road Services Customer Care Specialist

Ersilia; Porto; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance on card

22 days paid annual leave

Monthly holiday/Christmas bonuses

Job summary

Ersilia hires an Operations Customer Expert to support the French market from Porto. You will assist trucks and logistics providers, handling toll and revenue processes, plus debt communications, in French and English.

Join a dynamic team at a modern Porto office with full social coverage. Training is provided before start, with meal allowances and health insurance from day one, and international hires may access accommodation options.

Qualifications

• Fluent in French (spoken and written) with good command of English.
• Experience in customer service, ideally in transport/logistics or service industry.
• Strong communication skills and customer-focused mindset.
• Capable of handling sensitive customer information with professionalism.
• Comfortable using digital tools and internal platforms.
• Willingness to work in a dynamic, fast-paced environment with varying tasks.

Responsibilities

• Act as the main point of contact for trucks over 3.5 tons, supporting drivers and logistics companies.
• Provide assistance via phone and email in both French and English, clarifying questions and ensuring accurate toll and revenue collection.
• Handle debt-related communication and provide service sales when applicable.
• Clarify customer inquiries regarding road usage and regulations.
• Contribute to the achievement of the company’s operational and revenue goals.
• Manage customer information, ensuring it is updated in internal systems.

Skills

French fluent

English proficient

Customer service

Communication

Data privacy

Digital tools

Tools

Internal systems

Job description

We're partnering with a leading global customer experience provider to recruit an Operations Customer Expert for an exciting opportunity based in Porto. The position supports the French market for a company specializing in road infrastructure management, offering services such as toll collection, asset management, and operation. You will assist customers through direct channels, supporting revenue collection, debt communication, and service inquiries, all while contributing to the achievement of operational objectives.

Your Role:

• Act as the main point of contact for trucks over 3.5 tons, supporting drivers and logistics companies
• Provide assistance via phone and email in both French and English, clarifying questions and ensuring accurate toll and revenue collection
• Handle debt-related communication and provide service sales when applicable
• Clarify customer inquiries regarding road usage and regulations
• Contribute to the achievement of the company’s operational and revenue goals
• Manage customer information, ensuring it is updated in internal systems

Your Qualifications:

• Fluent in French (spoken and written) with good command of English
• Previous experience in customer service, ideally in a transport, logistics, or service industry
• Strong communication skills and customer-focused mindset
• Capable of handling sensitive customer information with professionalism
• Comfortable using digital tools and internal platforms
• Willingness to work in a dynamic, fast-paced environment with varying tasks

The Offer:

• Portuguese employment contract with full social security coverage
• 22 days paid annual leave plus Portuguese public holidays
• Holiday and Christmas bonuses paid monthly as part of salary
• Fully paid professional training before starting the role
• Meal allowance paid on a card
• Health insurance from day one
• Modern office location in the Porto area with excellent public transport connections
• Optional company accommodation available for eligible international hires