French-Speaking Road Services Customer – Porto, Portugal

CloserHire; Porto; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Resumo da oferta

CloserHire is recruiting an Operations Customer Expert for an on-site role in Porto to support the French market in toll collection and revenue activities. You will assist customers by phone and email, primarily in French, with English support as needed.

The role emphasizes handling sensitive data, staying compliant, and achieving operational targets. Relocation support is offered; a Portuguese contract with social security applies, and a fully paid training program precedes start.

Qualificações

• Fluent in French (spoken and written) with good command of English.
• Previous experience in customer service, ideally in a transport, logistics, or service industry.
• Strong communication skills and customer-focused mindset.
• Capable of handling sensitive customer information with professionalism.
• Comfortable using digital tools and internal platforms.
• Willingness to work in a dynamic, fast-paced environment with varying tasks.

Responsabilidades

• Act as the main point of contact for trucks over 3.5 tons, supporting drivers and logistics companies
• Provide assistance via phone and email in both French and English, clarifying questions and ensuring accurate toll and revenue collection
• Handle debt-related communication and provide service sales when applicable
• Clarify customer inquiries regarding road usage and regulations
• Contribute to the achievement of the company’s operational and revenue goals
• Manage customer information, ensuring it is updated in internal systems

Conhecimentos

Fluent French

Customer service experience

Communication skills

Data privacy awareness

Digital literacy

Adaptability

Descrição da oferta de emprego

French-speaking role in Porto, Portugal. €1,059 per month (gross). Relocation support included.

At a glance

• Location: Porto, Portugal
• Work model: On-site
• Languages: French
• Salary: €1,059 per month (gross)
• Start: 5/10, 2/11
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

CloserHire is partnering with a leading global customer experience provider to recruit an Operations Customer Expert for an exciting opportunity based in Porto. The position supports the French market for a company specializing in road infrastructure management, offering services such as toll collection, asset management, and operation. You will assist customers through direct channels, supporting revenue collection, debt communication, and service inquiries, all while contributing to the achievement of operational objectives.

What you'll do

• Act as the main point of contact for trucks over 3.5 tons, supporting drivers and logistics companies
• Provide assistance via phone and email in both French and English, clarifying questions and ensuring accurate toll and revenue collection
• Handle debt-related communication and provide service sales when applicable
• Clarify customer inquiries regarding road usage and regulations
• Contribute to the achievement of the company’s operational and revenue goals
• Manage customer information, ensuring it is updated in internal systems

What we're looking for

• Fluent in French (spoken and written) with good command of English
• Previous experience in customer service, ideally in a transport, logistics, or service industry
• Strong communication skills and customer-focused mindset
• Capable of handling sensitive customer information with professionalism
• Comfortable using digital tools and internal platforms
• Willingness to work in a dynamic, fast-paced environment with varying tasks

Salary

€1,059 per month (gross)

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

Benefits

• Portuguese employment contract with full social security coverage 22 days paid annual leave plus
• Portuguese public holidays Holiday and Christmas bonuses paid monthly as part of salary
• Fully paid professional training before starting the role
• Meal allowance paid on a card
• Health insurance from day one
• Modern office location in the Porto area with excellent public transport connections
• Optional company accommodation available for eligible international hires

Relocation support

• permanent accomodation provided - check project files in drive

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.