French-Speaking Global IT Projects Junior Officer — Hybrid

Natixis in Portugal; Lisboa; Hybrid; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Hybrid Work Policy

Wellbeing initiatives

Job summary

Natixis in Portugal seeks a Junior Business Management Officer to support IT operations within the CIO Office, handling resource management, time tracking and portfolio projects for users worldwide.

You will collaborate with Finance, IT, Operations and Compliance while learning the business in a fast-paced environment. Fluency in French and English (both B2) is required, and a collaborative, proactive mindset is essential.

Qualifications

• Up to 2 years’ experience in customer support, management control, and/or project management.
• You are curious, solutions-driven, and ready to achieve missions in a complex environment within the project team.
• You will need to demonstrate great listening, adaptability, and interpersonal skills, and strongly enjoy working in a team.
• Your analytical and synthetic thinking will allow you to better understand and face the projects´ challenges.
• Knowledge of French - B2 mandatory
• Knowledge of English - B2 mandatory

Responsibilities

• User Support and Communication: Serve as the primary point of contact for approximately 6,000 users globally, providing timely and reliable support via various channels.
• Administrative Functions: Manage and resolve tickets by executing updates and processes within tools such as Saphir Ressource and Activ-BPCE. These tools are integral to time tracking, resource management, and project portfolio management.
• Project Involvement: Participate actively in the ongoing deployment of the Activ-BPCE time tracking tool. Collaborate with stakeholders to understand their requirements and ensure that the tool meets business needs effectively. Your proactive approach will be crucial in facilitating smooth project execution and stakeholder engagement.
• Continuous Improvement: Work closely with the product team to identify opportunities for enhancing the time tracking solution. Your insights should be translated into user stories and technical feature requests, to gradually align further the tool with the business needs.
• Business Understanding: Develop a comprehensive understanding of business activities and processes by collaborating with both the project and product teams.
• Cross-Department Collaboration: Liaise with various departments and stakeholders—including Finance, IT, Operations, and Compliance—to address issues and gather requirements related to financial topics. Your ability to build relationships and communicate effectively will be key to successful collaboration.
• KPI Management: Support the production, review, and updating of the support KPIs, as well as monitor project KPIs to ensure alignment with business objectives.

Skills

French (B2)

English (B2)

Tools

Saphir Ressource

Activ-BPCE

Job description

Natixis in Portugal seeks a Junior Business Management Officer to support IT operations within the CIO Office, handling resource management, time tracking and portfolio projects for users worldwide.

You will collaborate with Finance, IT, Operations and Compliance while learning the business in a fast-paced environment. Fluency in French and English (both B2) is required, and a collaborative, proactive mindset is essential.