French-Speaking Finance Customer Support Portugal

Cross Border Talents; Lisboa; Presencial; EUR 16 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Paid training

Multicultural environment

Career development opportunities

Resumo da oferta

Cross Border Talents in Portugal seeks a French-speaking Finance Customer Support agent to join a multilingual team. You will handle inquiries in French via phone, chat, and email, ensuring high-quality service.

The role requires French fluency (native or C1/C2), EU work eligibility, strong communication, and willingness to work rotating shifts. Training is provided and a relocation package is offered.

Qualificações

• Fluent in French (native or C1/C2) required.
• EU citizenship or valid EU work permit or refugee protection status.
• Strong communication and interpersonal skills.
• Availability for rotating shifts (Mon-Fri + occasional weekends).
• Previous customer service experience is an advantage.

Responsabilidades

• Handle customer inquiries via phone, chat, and/or email in French.
• Provide accurate, professional, and empathetic support.
• Follow client guidelines and quality standards.
• Escalate complex issues appropriately.
• Maintain accurate records in CRM systems.

Conhecimentos

French language

Customer service

Communication

Shifts availability

Descrição da oferta de emprego

French-Speaking Finance Customer Support Portugal

French-Speaking Finance Customer Support | Portugal

ABOUT THE ROLE We are recruiting on behalf of a leading international BPO/customer experience company based in Portugal. You will join a multilingual team delivering high-quality support in French.

• Handle customer inquiries via phone, chat, and/or email in French
• Provide accurate, professional, and empathetic support
• Follow client guidelines and quality standards
• Escalate complex issues appropriately
• Maintain accurate records in CRM systems

• Fluent in French — native or C1/C2 level (mandatory)
• EU citizenship, valid EU work permit, or refugee protection status
• Strong communication and interpersonal skills
• Availability for rotating shifts (Mon-Fri + occasional weekends)
• Previous customer service experience is an advantage

• Competitive monthly salary + KPI/performance bonus Full relocation package provided (flight + accommodation support)
• Paid initial training
• Dynamic multicultural work environment
• Career development opportunities