French Customer Service Ambassador

Lingonova; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Paid initial training

Productivity bonus €100/month (first 6

Meal allowance

Job summary

Lingo-nova in Porto is seeking a French-speaking Customer Service Ambassador to support customers, respond to inquiries, process requests and provide solutions as part of a dynamic team.

You will work on-site in Porto for 40 hours per week with rotating shifts; after a performance period, remote work may be considered. The role offers a productivity bonus and meal allowance.

Qualifications

• Fluent French required (C1/C2).
• Strong IT knowledge and comfort with software/tools.
• Excellent interpersonal and communication skills.
• Customer-oriented mindset with focus on results.
• Proactive attitude and solution-oriented approach.
• Full-time position (40 hours/week) with rotating shifts.
• On-site work in Porto, Portugal.

Responsibilities

• Make and respond to customer inquiries via calls.
• Process customer requests through back-office activities.
• Advise and support customers throughout the process.
• Identify needs and propose suitable solutions to customers.
• Handle objections and manage complaints when needed.
• Carry out sales/marketing activities as required by the project.
• Ensure high-quality service and customer experience.
• Use various IT applications and tools.

Skills

French language proficiency (C1/C2)

Interpersonal communication

Customer-oriented mindset

Proactive problem solving

Job description

About the Role

Join a fast-growing customer service project as a French-speaking Customer Service Ambassador in Porto. You will support customers, respond to enquiries, process requests and provide solutions, as part of a dynamic and welcoming team.

Responsibilities

• Make and receive calls to respond to customer enquiries
• Process customer requests through back-office activities
• Advise and support customers throughout the entire process
• Identify customer needs and propose appropriate solutions
• Handle objections and manage complaints
• Carry out sales and marketing activities as required by the project
• Ensure high-quality customer service and customer experience
• Use various IT applications and tools

Requirements

• Excellent command of spoken and written French (C1 or C2 level is mandatory)
• Good theoretical and practical knowledge of IT
• Excellent interpersonal and communication skills
• Customer-oriented mindset and focus on results
• Proactive attitude and ability to propose solutions
• Availability for a full-time position (40 hours/week, 8 hours/day) with variable and rotating shifts
• Previous experience in customer relations, customer service, call centres, sales or consulting is an advantage
• Ability to work on-site in Porto, Portugal

Work Schedule & Location

• On‑site in a modern, centrally located office in Porto, next to Trindade Metro Station
• Variable and rotating shifts, 40 hours per week (8 hours per day)
• After an initial 3 to 4 months on-site, possibility of remote work, subject to meeting performance targets

What We Offer

• Salary from €953 up to €1,120 gross/month, depending on experience
• Guaranteed productivity bonus of €100/month for the first 6 months
• Attendance bonus and meal allowance
• Employment contract from day one, including paid initial training
• Real opportunities for career progression
• Integration into a dynamic and welcoming team
• Discounts and partnerships with major brands and institutions (banking, healthcare, sports, fashion and more)