Customer Service Ambassador

Cross Border Talents; Vila do Conde; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Paid initial training

Attendance bonus

Meal allowance

Guaranteed productivity bonus (€100/mo

Relocation support

Discounts/partnerships with major via-

Job summary

Cross Border Talents in Porto seeks a French-speaking Customer Service Ambassador to support energy-sector customers, answer inquiries, process requests and provide optimal solutions for a fast-growing project.

The role is on-site with 40 hours per week and rotating shifts. It includes relocation assistance, paid initial training, attendance bonus, meal allowance, and productivity bonuses in the first months, with clear opportunities for career progression.

Qualifications

• Excellent command of spoken and written French (C1 or C2).
• Excellent interpersonal and communication skills, customer-oriented mindset and proactive attitude.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the process; identify needs and propose solutions.
• Resolve objections and manage complaints to ensure high-quality service.
• Perform sales and marketing activities as required by the project.
• Utilise IT applications and tools efficiently.

Skills

French C1/C2

Interpersonal skills

Customer-oriented

IT knowledge

Job description

Job Description

Join us as a French-speaking Customer Service Ambassador in Porto. This role involves supporting customers in the energy sector, responding to enquiries, processing requests, and providing optimal solutions while contributing to a fast-growing project.

Key Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.

• Back-Office Processing: Process customer requests through various back-office activities.

• Customer Guidance: Advise and support customers throughout the entire process, identifying needs and proposing appropriate solutions.

• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service and overall customer experience.

• Sales & Marketing: Carry out sales and marketing activities as required by the project.

• System Usage: Utilize various IT applications and tools efficiently.

Requirements & Qualifications

Must-Have

• Language Skills: Excellent command of spoken and written French (C1 or C2 level is mandatory).

• Core Competencies: Excellent interpersonal and communication skills, a customer-oriented mindset, focus on results, and a proactive attitude with the ability to propose solutions.

• Technical Skills: Good theoretical and practical knowledge of IT.

• Availability: Available for a full-time position (40 hours per week, 8 hours per day) with the flexibility to work variable and rotating shifts.

Nice-to-Have

• Previous experience in customer relations, customer service, customer support, call centres, sales, or consulting.

Working Conditions & Schedule

• Work Model: On-site (initial 3 to 4 months of on-site work, with the possibility of remote work thereafter, subject to meeting performance targets).

• Working Hours: 40 hours per week (8 hours per day) on variable and rotating shifts.

• Workplace: Modern, centrally located office in Porto, Portugal, with full relocation support provided.

• Additional Benefits: Employment contract provided from day one, including paid initial training, attendance bonus, meal allowance, guaranteed productivity bonus for the first six months (€100/month), real opportunities for career progression, and discounts/partnerships with major brands and institutions