Polish speaking Customer Service Advisor

Horizonia; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Relocation support

Performance bonuses

Resumo da oferta

Horizonia in Lisbon seeks Polish-speaking Customer Service Advisors to join our elite team in Portugal's vibrant capital. You will represent the brand, resolve customer inquiries by phone and email, and ensure clear guidance through procedures in a friendly and professional manner.

Required Polish language proficiency (C1/C2) and strong English (B2), with the ability to troubleshoot basic tech issues and communicate complex steps with patience.

Qualificações

• Polish language proficiency at C1/C2 level is required.
• Strong working knowledge of English at B2.
• Ability to troubleshoot basic technical issues with systems and connectivity.
• Clear, patient communication to guide customers through procedures.

Responsabilidades

• Provide top-tier customer support via phone and email to resolve inquiries.
• Deliver accurate information following established procedures.
• Own customer queries from start to resolution with professionalism.
• Build friendly connections with the community in every interaction.

Conhecimentos

Polish language

English proficiency

Tech troubleshooting

Communication clarity

Descrição da oferta de emprego

Live Your Best Life in Lisbon: Polish Customer Service Opportunities!

Are you ready to trade your current routine for the sun-drenched hills and vibrant culture of Lisbon? We are currently looking for Polish-speaking Customer Service Advisors to join an elite team in Portugal's stunning capital.

What you'll be doing:

In this role, you aren't just answering calls; you are a brand ambassador ensuring every customer feels heard and valued.

• Support Champion: Provide top-tier assistance via phone and email to resolve various customer inquiries.
• Information Expert: Use established procedures to deliver accurate, complete, and valid information.
• Accountability: Take full ownership of customer queries to ensure they are resolved quickly and professionally.
• Relationship Builder: Build meaningful, friendly connections with our community in every interaction.

What we are looking for:

• Language Proficiency: Fluency in Polish (C1/C2) and a strong working knowledge of English (B2).
• Tech Intuition: The confidence to troubleshoot basic technical issues related to systems, devices, and connectivity.
• Clarity: The ability to guide customers through complex procedures with patience and ease.
• Eligibility: You hold EU Citizenship, a valid Residence Card, or a Manifest of Interest.

The "Lisbon Perks":

• Health First: Private healthcare and comprehensive insurance plans are included.
• Competitive Package: An attractive salary coupled with performance bonuses.
• Relocation Support: If you are moving from abroad, we provide a support package to make your transition to Portugal seamless.