French-Speaking Claims Specialist (Junior)

Nestlé Global; Viseu; Híbrido; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Competitive salary and annual bonus

Resumo da oferta

Nestlé Business Solutions (NBS) in Portugal is seeking a Claims Management Junior Specialist to analyze and resolve claims and deductions raised by customers and internal teams. You will report to the Claims Management Lead Specialist and support efficiency improvements across markets.

Key tasks include registering and categorizing claims, monitoring KPIs, and contributing to continuous improvement initiatives.

Qualificações

• Degree in Business, Finance, Economics or similar.
• Knowledge of basic Finance Terminology and debit/credit rules.
• Good command of French and English.
• Strong Excel knowledge and MS Office skills.
• Strong analytical and problem-solving abilities.
• Organized, proactive, team player with fast pace ability.

Responsabilidades

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally.
• Contribute to Continuous Improvement programs and standardization of processes across all markets in scope.
• Analyse KPIs on quality of services provided and present during Daily Operational Reviews (DORs).
• Participate in KPI trends (SLAs), root cause analysis of mistakes/errors and problem solving.

Conhecimentos

Excel

MS Office

Analytical

French

English

Problem solving

Team player

Time management

Formação académica

Business degree

Descrição da oferta de emprego

Nestlé Business Solutions (NBS) in Portugal is seeking a Claims Management Junior Specialist to analyze and resolve claims and deductions raised by customers and internal teams. You will report to the Claims Management Lead Specialist and support efficiency improvements across markets.

Key tasks include registering and categorizing claims, monitoring KPIs, and contributing to continuous improvement initiatives.