Claims Management Specialist - French Speaker

Nestlé; Braga; Híbrido; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and annual bonus

Meal allowance card

Flex Benefits

Free coffee at the office

Local and international exposure

Career progression opportunities

E-learning and training programs

Nestlé Club discounts

Resumo da oferta

Nestlé Business Solutions (NBS) is seeking a French-speaking Claims Management Specialist for the Order to Cash (O2C) team in Portugal. You will analyze and resolve claims and deductions from customers and internal stakeholders, while registering and categorizing each case and contributing to process improvements.

Fluent French and advanced English are required, with strong Excel and MS Office skills. The role offers a hybrid arrangement with two days in the office and local/international

Qualificações

• Fluent in French and advanced English proficiency.
• Knowledge of basic Finance Terminology and notions.
• Strong Excel knowledge and good computer skills with MS Office.

Responsabilidades

• Reception, registering, assignment and categorization of all customer Claims and Deductions.
• Contribute to Continuous Improvement programs and standardization of processes.
• Analyse and check KPIs on quality of services and present during reviews.
• Participate in KPI trends, root-cause analysis and problem solving.

Formação académica

Degree in Business, Finance, Economics

Ferramentas

Excel

Microsoft Office

Descrição da oferta de emprego

Position Snapshot

• Location: Braga/Lisbon (Portugal)
• Company: Nestlé Business Solutions (NBS)
• Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)
• Languages: Fluent in French and English

About Us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

For our NBS Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist – French Speaker. Reporting to Claims Management Lead Specialist, this professional will be responsible for analyzing and solve claims and deductions raised by different stakeholders.

A day in the life of...

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally
• Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible
• Analyse and check KPls on quality of services provided and present during Daily Operational Reviews (DOR's)
• Participate in KPls trends (SLAs), root cause analysis of mistakes/errors and problem solving

What Will Make You Successful

• Degree in Business, Finance, Economics or similar preferred but not essential
• Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules)
• Fluent in French
• Advanced English level
• Good computer skills, including Microsoft Office applications - Strong Excel knowledge is mandatory
• Good problem solving and analytical skills
• Positive Thinking, willingness to learn and Team Player attitude required
• Good Organization and Prioritization skills to be able to cope with a fast pace environment
• Strong work ethic and Respectfulness required

What We Offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Solutions Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career