Claims Management Junior Specialist - French Speaker

Nestlé Global; Viseu; Híbrido; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Competitive salary and annual bonus

Resumo da oferta

Nestlé Business Solutions (NBS) in Portugal is seeking a Claims Management Junior Specialist to analyze and resolve claims and deductions raised by customers and internal teams. You will report to the Claims Management Lead Specialist and support efficiency improvements across markets.

Key tasks include registering and categorizing claims, monitoring KPIs, and contributing to continuous improvement initiatives.

Qualificações

• Degree in Business, Finance, Economics or similar.
• Knowledge of basic Finance Terminology and debit/credit rules.
• Good command of French and English.
• Strong Excel knowledge and MS Office skills.
• Strong analytical and problem-solving abilities.
• Organized, proactive, team player with fast pace ability.

Responsabilidades

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally.
• Contribute to Continuous Improvement programs and standardization of processes across all markets in scope.
• Analyse KPIs on quality of services provided and present during Daily Operational Reviews (DORs).
• Participate in KPI trends (SLAs), root cause analysis of mistakes/errors and problem solving.

Conhecimentos

Excel

MS Office

Analytical

French

English

Problem solving

Team player

Time management

Formação académica

Business degree

Descrição da oferta de emprego

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in French and English About us Nestlé Business Solutions (NBS) is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital &Social Media, CRMand Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

Position Summary

For our Nestlé Business Solutions, we are currently looking for a Claims Management Junior Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible for analyzing and solve claims and deductions raised by different stakeholders. A day in the life of...

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
• Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible;
• Analyse and check KPls on quality of services provided and present during Daily Operational Reviews (DOR's);
• Participate in KPls trends (SLAs), root cause analysis of mistakes/errors and problem solving.

What will make you successful

• Degree in Business, Finance, Economics or similar (preferred but not essential);
• Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);
• Good French and Englishlevel;
• Good computer skills, including Microsoft Office applications (strong Excel knowledge is mandatory);
• Good problem solving and analytical skills;
• Positive thinking, willingness to learn and team player attitude required;
• Good organization and prioritization skills to be able to cope with a fast pace environment;
• Strong work ethic and respectfulness required.

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance.

• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Competitive salary and annual bonus according to your performance
• Flex Benefits -at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discounts in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at theoffice
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career

Nestlé is the world's largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.