French-Speaking Car Rental Customer Experience Advisor

Boeva Tech; Labruge; Presencial; EUR 9500 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

€1000 gross/month (paid over 14 months

€7.63 net meal allowance per working |

International, multicultural working环境

Exposure to a leading mobility and car

Career development in customer service

Resumo da oferta

Boeva Tech in Porto, Portugal is seeking a French-speaking Customer Support Advisor to join the on-site team. You will manage bookings, assist with billing, and resolve issues to ensure a smooth rental experience for our growing customer base.

The role emphasizes strong communication, problem solving, and the ability to work in a fast-paced, rotational shift environment. 6-month contract with potential extension.

Qualificações

• French C2 level mandatory.
• Strong communication and interpersonal skills.
• 1+ years of contact centre or customer service experience preferred.
• Customer-oriented mindset with a problem-solving attitude.
• Ability to multitask and manage time effectively.
• Comfortable working in rotational shifts and a fast-paced environment.

Responsabilidades

• Provide professional and empathetic customer support via phone and email.
• Manage car rental bookings, modifications, and cancellations.
• Assist customers with billing, payments, and account-related inquiries.
• Guide users through rental options and service modalities.
• Support onboarding of new customers by data entry into internal systems.
• Identify customer needs and proactively suggest suitable solutions.
• Ensure timely handling of requests while maintaining high-quality service standards.
• Contribute to a strong and positive brand experience.

Conhecimentos

French C2

Communication

Multitasking

Rotational shifts

Descrição da oferta de emprego

Boeva Tech in Porto, Portugal is seeking a French-speaking Customer Support Advisor to join the on-site team. You will manage bookings, assist with billing, and resolve issues to ensure a smooth rental experience for our growing customer base.

The role emphasizes strong communication, problem solving, and the ability to work in a fast-paced, rotational shift environment. 6-month contract with potential extension.