French-Speaking Back Office Gaming Support — Relocation Bonus

Mercier Consultancy Group; Almada; Presencial; EUR 22 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Training

Health Insurance

Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Resumo da oferta

Mercier Consultancy Group is seeking a French-speaking Back Office Gaming Support Specialist to join our Sofia team in Bulgaria. You will handle French-speaking user inquiries, monitor platforms for policy violations, and assist with billing and security verifications, ensuring a smooth, fair gaming experience.

The role offers fully paid training, relocation support, health insurance, a monthly bonus based on performance, and a one-time €1,500 signing bonus for new hires.

Qualificações

• Native or fluent French language skills (spoken and written).
• English proficiency is required to communicate in an international office.
• A valid EU passport is mandatory for applicants seeking jobs in Bulgaria.

Responsabilidades

• Manage and resolve French-speaking user inquiries via email and ticket systems.
• Monitor gaming platforms for policy violations and maintain fair play.
• Analyze player trends and feedback to improve the gaming experience.
• Handle account-related concerns including security verification and billing support.
• Collaborate with international teams to refine internal processes.
• Document support interactions for internal reporting.

Conhecimentos

French

English

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a French-speaking Back Office Gaming Support Specialist to join our Sofia team in Bulgaria. You will handle French-speaking user inquiries, monitor platforms for policy violations, and assist with billing and security verifications, ensuring a smooth, fair gaming experience.

The role offers fully paid training, relocation support, health insurance, a monthly bonus based on performance, and a one-time €1,500 signing bonus for new hires.