French-Speaking Back Office Gaming Support – Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid relocation

Comprehensive health insurance

€1,500 signing bonus

Ongoing training

Monthly salary aligned with skills

Resumo da oferta

Mercier Consultancy Group is seeking a motivated French-speaking Back Office Gaming Support Specialist to join our Sofia team. You will handle player inquiries, verify accounts, and assist with billing and security checks in a fast-paced gaming environment.

This role offers fully paid relocation, comprehensive health insurance, a €1,500 signing bonus, ongoing training, and a monthly salary aligned with your skills. English proficiency is required, and native or fluent French is essential.

Qualificações

• Native or fluent French language skills (spoken and written).
• Proficiency in English to communicate with an international office.
• Experience in back-office support or customer relations is advantageous.

Responsabilidades

• Manage and resolve complex user inquiries via email and ticket systems.
• Monitor platforms for policy violations and fair play.
• Analyze player trends and feedback to improve the gaming experience.
• Handle account concerns including security verification and billing support.
• Collaborate with international teams to refine internal processes.
• Maintain documentation of support interactions for reporting.
• Participate in ongoing training on gaming titles and trends.

Conhecimentos

French-speaking

English proficiency

Problem solving

Customer relations

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a motivated French-speaking Back Office Gaming Support Specialist to join our Sofia team. You will handle player inquiries, verify accounts, and assist with billing and security checks in a fast-paced gaming environment.

This role offers fully paid relocation, comprehensive health insurance, a €1,500 signing bonus, ongoing training, and a monthly salary aligned with your skills. English proficiency is required, and native or fluent French is essential.