French-Speaking AI Customer Service Specialist

Boeva Tech; Lisboa; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food allowance

Attendance bonus

International environment

Training and support

Lisbon on-site

Resumo da oferta

Boeva Tech in Lisbon, Portugal is seeking a French-speaking Customer Service Specialist for a 6-month on-site role on a major digital/e-commerce project. You will review content against policies, make guideline-based decisions, and work within a multinational team to ensure quality and safe user experiences.

Candidates should be native or fluent in French and have strong English, with attention to detail and the ability to handle rotational shifts in a 24/7 operation.

Qualificações

• Native or highly proficient French
• Good command of English for international environment
• Strong written and verbal communication skills
• Excellent analytical and critical-thinking abilities
• Strong attention to detail and accuracy
• Ability to make rational decisions based on guidelines
• Good understanding of Italian language, culture and local market nuances
• Interest in e-commerce and online platforms
• Customer-focused and empathetic mindset
• Ability to remain objective when applying policies
• Resilience and the ability to work under pressure
• Strong organisational and time-management skills
• Flexibility to work rotational shifts including weekends and nights

Responsabilidades

• Reviewing and evaluating content according to detailed policies and quality standards
• Making objective and consistent decisions based on established guidelines
• Applying knowledge of the Hungarian market, language and cultural context
• Identifying potential policy, quality or safety issues and escalating them when required
• Maintaining high accuracy with large volumes of content
• Supporting quality and safety standards across an international e-commerce environment
• Handling peak workloads during promotions and seasonal periods
• Maintaining confidentiality and following project, security and operational procedures
• Contributing to a high-quality customer and user experience through careful decision-making

Conhecimentos

French language

English proficiency

Italian language & culture

Content moderation

Customer service

Analytical thinking

Decision making

Attention to detail

Time management

Resilience

Multicultural awareness

Descrição da oferta de emprego

Lisbon, Portugal | On-Site | Full-Time | Start Date: 10 September 2026

Ready to use your French language skills in an international tech environment?

Join a fast-paced global project in Lisbon where your language expertise, analytical thinking and customer focus will help shape a high-quality digital experience.

If you are detail-oriented, resilient and confident making decisions based on clear guidelines, this could be your next career move.

What You'll Get

• €1100 gross/month × 14 payments

• €7.63 food allowance per working day

• €100 attendance bonus × 11 months

• International, multicultural working environment

• Opportunity to work on a major global digital/e-commerce project

• Training and ongoing support to help you succeed in the role

• Central Lisbon-based, on-site working environment

Working Schedule

• 24/7 operation

• Monday to Sunday

• Rotational shifts

• 2 rotational days off per week

• Flexibility to work different shifts is required

Your Role

As an French -speaking Customer Service Specialist, you will work on a digital platform project combining customer-focused support, content quality and policy-based decision making.

You will review and assess content and user interactions according to established guidelines, ensuring that platform standards are consistently maintained.

Your responsibilities will include:

• Reviewing and evaluating content according to detailed policies and quality standards

• Making objective and consistent decisions based on established guidelines

• Applying your knowledge of the Hungarian market, language and cultural context

• Identifying potential policy, quality or safety issues and escalating them when required

• Maintaining a high level of accuracy while working with potentially large volumes of content

• Supporting quality and safety standards across an international e-commerce environment

• Handling peak workloads effectively, particularly during promotional and seasonal periods

• Maintaining confidentiality and following all project, security and operational procedures

• Contributing to a high-quality customer and user experience through careful, thoughtful decision-making

What Makes You a Great Fit?

We are looking for someone who combines excellent French language skills with strong judgement and attention to detail.

You should have:

• Native or highly proficient French

• Good command of English for working in an international environment

• Strong written and verbal communication skills

• Excellent analytical and critical-thinking abilities

• Strong attention to detail and accuracy

• The ability to make rational, consistent decisions based on guidelines

• Good understanding of Italian language, culture and local market nuances

• Strong understanding or interest in e-commerce and online platforms

• A customer-focused and empathetic mindset

• The ability to remain objective when applying policies

• Resilience and the ability to work efficiently under pressure

• Strong organisational and time-management skills

• Flexibility to work rotational shifts, including weekends and nights

Experience That Can Help

Previous experience in customer service, content moderation, trust & safety, e-commerce, online platforms, quality assurance, BPO/contact centres or similar environments is highly relevant.

However, what matters most is your judgement, language expertise, attention to detail and ability to learn and consistently apply complex guidelines.

Why This Opportunity?

This is more than a standard customer service position. You will join an international operation where your Hungarian language and cultural expertise directly contribute to the quality, safety and user experience of a major digital platform.

You'll gain valuable experience in e-commerce, content quality, digital platforms and international operations while working alongside a multicultural team in Lisbon.

Important Details

Location: Lisbon, Portugal

Work model: On-site

Contract: 6 months

Start date: 10 September 2026

Language: French + English

Schedule: 24/7 rotational shifts

Days off: 2 rotational days

Relocation: room in a shared apartment for 12 months.

Ready to Make Your Move?