French Speaking Customer Experience & Support Specialist

Career Nest Academy; Porto; Presencial; EUR 8000 - 10 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation provided

Meal allowance

Private health insurance

Flight reimbursement

Airport pickup

Resumo da oferta

Career Nest Academy is seeking a French-speaking customer support professional to join a multicultural team in Portugal. You will handle inquiries across phone, email, and chat, delivering high-quality digital and customer care solutions for international brands.

The role requires native or near-native French, good English, and a high school diploma. A 12-month contract with renewal options, relocation support including accommodation, and flight/arrival benefits are included.

Qualificações

• Native or fluent French language skills (written and spoken).
• High school diploma required.
• Documentation to work in the EU (passport/ID) and clean criminal record.
• Strong communication, customer-centric mindset, and adaptability in multicultural settings.

Responsabilidades

• Be the primary contact for French-speaking customers across channels (phone, email, chat).
• Deliver digital and customer care solutions to prestigious global brands from Portugal.
• Support customers with a high level of service and professional communication.

Conhecimentos

French fluency

English proficiency

Formação académica

High school diploma

Descrição da oferta de emprego

Are you ready for an exciting international career move? We are seeking enthusiastic professionals with native-level or fluent French to join our multicultural team supporting prestigious global brands in Portugal. In this role, you will act as the primary point of contact for French-speaking customers, delivering exceptional digital and customer care solutions across various communication channels (phone, email, chat).

Key Details & Working Conditions

• Schedule: 40 hours/week, rotating shifts, 2 rest days per week (not necessarily consecutive).
• Contract Type: Initial 12-month predictable contract, renewable up to an additional 12 months. Permanent contract eligibility after 2 years.
• Paid Training: Comprehensive initial training provided (1 to 4 weeks). Training compensation: €185.60 per completed training week (€37.12/day).
• Accommodation: Option for fully equipped shared company accommodation for 14 months (includes rent and bills for international candidates living> 100 km from Lisbon).
• Work/Live Permit & Legal: Full administrative support for residence permits, social security, and NIF (Tax Number) acquisition.
• Flights & Arrival: Airport pickup upon arrival. Initial flight reimbursement up to the approved budget after 9 months of successful integration. Annual complementary round-trip flight back to home country after 12 months.

Compensation & Benefits Package

• With Accommodation Option: Base Salary €760.00/month + Accommodation Benefit €200.00/month + Meal Allowance €154.00/month (€7.00/day) + Christmas & Vacation Allowance = Total Package: €1,240.66/month
• Without Accommodation Option: Base Salary €931.43/month + Meal Allowance €154.00/month (€7.00/day) + Christmas & Vacation Allowance = Total Package: €1,240.67/month
• Additional Benefits: Free private health insurance with Allianz from day one after contract signing.

Requirements & Ideal Profile

• Language Skills: Native or near-native fluency in French (written and spoken), combined with a good working knowledge of English.
• Education: High school diploma completed (minimum requirement).
• Documentation: Valid EU passport/ID or valid work/residence permit for non-EU citizens, clean criminal record (Certificate No. 3 issued within the last 3 months).
• Soft Skills: Customer-centric mindset, strong communication skills, multicultural adaptability, and eagerness to embark on an international adventure.