French Insurance Support Specialist – Lisbon (Onsite)

BlueView Talent; Lisboa; Presencial; EUR 12 276 - 16 740; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Transport allowance

Meal allowance

Fixed shifts

Onsite in Lisbon

Resumo da oferta

BlueView Talent is hiring a Customer Specialist for our Insurance Project in Lisbon. You will be the main contact for existing policyholders and prospects, providing friendly, accurate support via phone, email, and live chat to ensure a smooth customer experience.

Responsibilities include handling policy inquiries, coverage details, billing questions, and claims guidance, recording interactions accurately, and escalating complex cases as needed.

Qualificações

• 0-1 year of experience in CS or Tech CS.
• Proficiency in French (C1/C2) and English (B2).

Responsabilidades

• Provide professional and customer-oriented support through phone, email, live chat, and other communication channels.
• Assist customers with policy inquiries, coverage details, account modifications, renewals, and billing-related questions.
• Clearly explain insurance products, services, terms, conditions, and procedures in an easy-to-understand manner.
• Guide customers through the claims process by answering questions and providing relevant information and support.
• Record customer interactions and outcomes accurately in internal systems.
• Escalate complex or sensitive cases to the relevant departments.
• Collaborate with internal teams to ensure timely issue resolution and a seamless experience.

Conhecimentos

French (C1/C2)

English (B2)

Strong communication

Analytical mindset

Client-support ability

EU citizenship or Portuguese residency

Descrição da oferta de emprego

BlueView Talent is hiring a Customer Specialist for our Insurance Project in Lisbon. You will be the main contact for existing policyholders and prospects, providing friendly, accurate support via phone, email, and live chat to ensure a smooth customer experience.

Responsibilities include handling policy inquiries, coverage details, billing questions, and claims guidance, recording interactions accurately, and escalating complex cases as needed.