French Client Services Specialist in Aveiro

Cross Border Talents; Aveiro; Sur place; EUR 13 000 - 20 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Transportation Allowance

Résumé du poste

Cross Border Talents in Aveiro, Portugal, seeks a French Client Services Specialist to handle customer inquiries across phone, chat, email and social media. You will resolve account, technical, and financial issues while delivering expert guidance and maintaining strong customer relationships.

The role requires fluent French (C2), EU citizenship or Portuguese residency, and 0–1 year in customer support. Attractive salary with meal and transportation allowances accompanies an onsite work setup.

Qualifications

• Fluent in French (C2) is required.
• 0–1 year of customer support experience.
• Strong communication and analytical abilities.

Responsabilités

• Provide support via phone, chat, email, and social media.
• Handle account setup, verification, login, and basic financial issues.
• Act as trusted advisor to customers in sports industry.
• Respond promptly to inquiries, complaints, and feedback.
• Maintain high service standards and suggest process improvements.

Connaissances

French fluency (C2)

Customer support

Communication skills

Analytical skills

Description du poste

French Client Services Specialist in Aveiro

About the job French Client Services Specialist in Aveiro

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges
• Serve as a trusted advisor to customers within the sports industry
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills.
• Performance Bonus: Earn bonuses based on your contributions.
• Meal Allowance: Cover meal expenses during working hours.
• Transportation Allowance: Support for commuting costs.
• Onsite Work: Engage in a collaborative, in-office environment.

Are you ready to embark on this exciting customer support journey?