French Customer Support Hybrid in Braga

Cross Border Talents; Guimarães; Híbrido; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Hybrid Work

Resumo da oferta

A dynamic customer support company is seeking a Customer Support Specialist to join their team in Braga. The role involves responding to customer inquiries and resolving technical issues across various communication platforms. Candidates should be fluent in French and eager to learn, with experience in customer support preferred. This position offers a competitive salary, performance bonuses, and a hybrid work model.

Qualificações

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• C2 level French is required.

Responsabilidades

• Respond quickly and professionally to customer inquiries across multiple platforms.
• Support users with account setup and transaction-related issues.
• Identify technical problems and offer effective resolutions.
• Handle customer interactions with empathy and patience.
• Share insights to refine support practices.
• Follow internal procedures and quality standards to ensure a consistent support experience.
• Share insights and suggestions to help refine support practices and improve customer satisfaction.

Conhecimentos

Fluent in French

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Descrição da oferta de emprego

About the job French Customer Support Hybrid in Braga

Take Your Customer Service Career to the Next Level!

We’re on the lookout for a committed and adaptable Customer Support Specialist to join our fast-paced and dynamic team. If you thrive under pressure, communicate effectively, and enjoy making a meaningful impact on customer satisfaction, this role could be the perfect next step for you.

Role Overview:

As a Customer Support Specialist, you'll serve as the frontline connection with our customers—delivering prompt, personalized support across a range of communication platforms. Your sharp problem-solving skills and attention to detail will be essential in ensuring each customer interaction is smooth, helpful, and positive.

Key Responsibilities:

• Respond quickly and professionally to customer inquiries via phone, email, chat, and social media
• Support users with account setup, login troubleshooting, identity verification, and transaction-related issues
• Identify technical problems and offer clear, effective resolutions
• Handle each customer interaction with empathy, patience, and a focus on solutions
• Communicate clearly and respectfully to foster strong customer relationships
• Follow internal procedures and quality standards to ensure a consistent support experience
• Share insights and suggestions to help refine support practices and improve customer satisfaction

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress‑free
• Hybrid Work: Balance the best of in‑office collaboration and remote flexibility

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!