French Customer Service Specialist – AI Project

Boeva Tech; Lisboa; Presencial; EUR 16 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training

Career development opportunities

Full-time employment

International, multicultural team

Resumo da oferta

Boeva Tech in Lisbon, Portugal, seeks a Customer Service Specialist for a Generative AI project. You will review and annotate AI outputs, ensure accuracy, safety, and policy compliance, while following detailed guidelines. The role is on-site with 24/7 shifts and an international, multicultural team.

Strong French and English, analytical thinking, and independent work are essential. Training and career development are provided in a dynamic AI environment in Lisbon.

Qualificações

• Native-level French, written and spoken.
• Good English (B2+).
• Strong understanding of Generative AI and LLMs.
• Ability to apply detailed guidelines precisely.
• Excellent analytical thinking and reading comprehension.
• Customer-service mindset.

Responsabilidades

• Review, evaluate, and annotate AI-generated content.
• Label and annotate outputs with consistency.
• Assess content for accuracy, relevance, safety, and policy compliance.
• Apply complex guidelines across various scenarios.
• Identify edge cases and escalating issues.
• Review structured text and language data.
• Meet targets for productivity, accuracy, and quality.
• Maintain confidentiality and data security.
• Contribute to model improvement with feedback.
• Collaborate with internal teams to improve quality processes.

Conhecimentos

French language

English proficiency (B2+)

Generative AI knowledge

LLMs knowledge

AI evaluation/annotation

Attention to detail

Analytical thinking

Independent work

Clear written communication

Ferramentas

AI evaluation platforms

Descrição da oferta de emprego

Lisbon, Portugal | On-site
International & Multicultural Team

Start Date: 27 August 2026

Are you fluent in French and English and passionate about technology, AI, and analytical work? Join a global team working on an exciting Generative AI project, where your language expertise and attention to detail will help improve the quality, accuracy, and safety of next-generation AI technologies.

What You'll Do

As a Customer Service Specialist on an AI-focused project, you will review, evaluate, and annotate AI-generated content while ensuring high standards of quality, accuracy, and compliance.

Your responsibilities will include:

• Evaluate AI-generated responses using detailed quality and annotation guidelines.

• Accurately label and annotate language model outputs with consistency and attention to detail.

• Assess content for quality, relevance, factual accuracy, safety, and policy compliance.

• Apply complex annotation guidelines across a wide range of scenarios and content types.

• Identify inconsistencies, edge cases, and potential issues, escalating them when necessary.

• Review and analyze structured text, language data, and AI-generated content.

• Meet productivity, accuracy, and quality targets in a fast-paced environment.

• Maintain strict confidentiality and follow all project, data security, and quality requirements.

• Contribute to the continuous improvement of AI models through accurate evaluations, annotations, and actionable feedback.

• Collaborate with internal teams to continuously improve quality processes.

What We're Looking For

Native-level French, both written and spoken
Good command of English (B2 or higher)
Strong understanding of Generative AI, Large Language Models (LLMs), and AI evaluation/annotation platforms
Excellent analytical thinking and attention to detail
Ability to interpret and consistently apply detailed written guidelines
Strong written communication and reading comprehension
Ability to make objective, evidence-based decisions
Comfortable working independently while maintaining high-quality standards
Customer-service mindset and professional communication skills

Nice to Have

Experience in one or more of the following areas is a plus:

• AI Data Annotation

• LLM Evaluation

• RLHF (Reinforcement Learning from Human Feedback)

• SFT (Supervised Fine-Tuning)

• Quality Assurance (QA)

• Content Labeling

• Trust & Safety

• Content Moderation

• Data Analysis or similar analytical roles

Salary & Benefits

• Base Salary: €930 gross/month × 14 payments

• Complexity Bonus: €200 gross/month × 11 payments

• Food Allowance: €7.63 per working day

• Full training and continuous support

• Career development opportunities

• Full-time employment

• International and multicultural working environment

• Opportunity to gain valuable experience in the rapidly growing AI industry

Work Schedule

• Full-time

• 24/7 rotational shifts

• Monday to Sunday

• 2 rotational days off per week

• On-site in Lisbon

• Flexibility to work across different shifts is required.

Important Requirements

• Start date: 27 August 2026

• No vacations planned for the next 6 months

• Full availability to work 24/7 in rotational shifts

Why Join?

Work on an innovative AI project shaping the future of technology

Gain hands-on experience in Generative AI and LLM evaluation

Join an international and multicultural team

Develop your analytical and language expertise

Enjoy a stable full-time opportunity in Lisbon, Portugal

Benefit from training, support, and career development opportunities