French Customer Service Specialist – AI Project

Business Intelligence Sales Consultants

Lisboa

Presencial

EUR 17 000 - 18 000

Tempo integral

Há 5 dias

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Vantagens oferecidas por esta oferta de emprego

Full-time employment

On-site in Lisbon

International and multicultural team

Training and career development

Resumo da oferta

Business Intelligence Sales Consultants in Lisbon is seeking a Customer Service Specialist for an AI-focused project. You will review, annotate, and evaluate AI-generated content to ensure quality, accuracy, and compliance across languages.

Fluency in French and strong English, plus an interest in Generative AI, are essential. The role offers on-site Lisbon work, full-time hours, and opportunities to contribute to model improvement while working with an international team.

Qualificações

Native-level French, written and spoken.
Strong English (B2 or higher).
Interest in Generative AI, LLMs and AI evaluation.

Responsabilidades

Review, evaluate, and annotate AI-generated content with high quality, accuracy, and compliance.
Label and annotate language model outputs with consistency and attention to detail.
Assess content for quality, relevance, factual accuracy, safety, and policy compliance.
Apply complex guidelines across diverse content types and scenarios.
Identify inconsistencies and edge cases, escalate when needed.
Review structured text and language data for evaluation.
Meet productivity, accuracy, and quality targets in a fast-paced environment.
Maintain confidentiality and follow data security requirements.
Contribute to AI model improvement through evaluations and feedback.
Collaborate with internal teams to improve quality processes.

Conhecimentos

French

English

Attention to detail

Analytical thinking

Independent work

Communication

Ferramentas

AI annotation platforms

Descrição da oferta de emprego

Lisbon, Portugal | On-site

International & Multicultural Team

Start Date: 27 August 2026

Are you fluent in French and English and passionate about technology, AI, and analytical work? Join a global team working on an exciting Generative AI project, where your language expertise and attention to detail will help improve the quality, accuracy, and safety of next-generation AI technologies.

What You'll Do

As a Customer Service Specialist on an AI-focused project, you will review, evaluate, and annotate AI-generated content while ensuring high standards of quality, accuracy, and compliance.

Evaluate AI-generated responses using detailed quality and annotation guidelines.
Accurately label and annotate language model outputs with consistency and attention to detail.
Assess content for quality, relevance, factual accuracy, safety, and policy compliance.
Apply complex annotation guidelines across a wide range of scenarios and content types.
Identify inconsistencies, edge cases, and potential issues, escalating them when necessary.
Review and analyze structured text, language data, and AI-generated content.
Meet productivity, accuracy, and quality targets in a fast-paced environment.
Maintain strict confidentiality and follow all project, data security, and quality requirements.
Contribute to the continuous improvement of AI models through accurate evaluations, annotations, and actionable feedback.
Collaborate with internal teams to continuously improve quality processes.

What We're Looking For

Native-level French, both written and spoken
Good command of English (B2 or higher)
Strong understanding of Generative AI, Large Language Models (LLMs), and AI evaluation/annotation platforms
Excellent analytical thinking and attention to detail
Ability to interpret and consistently apply detailed written guidelines
Strong written communication and reading comprehension
Ability to make objective, evidence-based decisions
Comfortable working independently while maintaining high-quality standards
Customer-service mindset and professional communication skills

Nice to Have