French-Speaking Customer Support Agent

Cross Border Talents; Braga; On-site; EUR 10,000 - 15,000; Full time

Job summary

Cross Border Talents is hiring a French-Speaking Customer Support Specialist in Guimarães, Portugal. You will help French-speaking customers with inquiries and issues, delivering friendly, accurate responses in a fast-paced BPO environment.

Fluency in French is mandatory and English at least level B1 is required. No prior experience is required; training will be provided. This role offers an international, multicultural team and opportunities to develop in customer care.

Qualifications

• Fluency in French is mandatory.
• English knowledge minimum B1.
• Customer-focused mindset.
• No prior experience required – training provided.

Responsibilities

• Assist French-speaking customers with inquiries via phone, chat or email.
• Provide accurate information and resolve issues in a timely manner.

Skills

French language

English (B1)

Customer service

Problem solving

Job description

French-Speaking Customer Support Specialist

Are you fluent in French and looking for an exciting opportunity in Guimaraes?

We are hiring French-Speaking Customer Support Specialists to join one of our leading BPO clients in Guimaraes, Portugal.

Location

Guimaraes, Portugal

What we're looking for

• Fluency in French is mandatory
• Good communication skills in English (B1)
• Strong customer-oriented mindset
• Good communication and problem-solving skills
• Motivation to work in a customer-focused environment
• Previous customer support experience is a plus, but not required
• Candidates without previous experience are welcome to apply

What we offer

• Opportunity to work with a leading BPO client
• International and multicultural working environment