French Customer Retention Specialist — Remote

Recruityard; Portugal; Teletrabalho; EUR 9140 - 10 947; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus up to EUR 360.00/month

Language Allowance of EUR 250.00/month

Meal Allowance of EUR 201.60/month

Flex Work Allowance of EUR 60.00/month

Assiduity Allowance of EUR 110.00/month

Resumo da oferta

A leading telecommunications company is seeking French-speaking Customer Consultants to join their remote Retention team in Portugal. Responsibilities include managing customer calls to retain contracts and upselling services. Candidates should speak French and English fluently, with strong customer service skills. This role offers a competitive salary of EUR 900.00 gross/month, plus performance bonuses and various allowances.

Qualificações

• Fluency in French and English is mandatory.
• Experience in a call center is valued but not mandatory.
• Strong customer service and communication skills necessary.
• Ability to work under pressure is essential.

Responsabilidades

• Handle inbound customer calls regarding contract cancellations.
• Advise customers on services to maintain their subscriptions.
• Upsell and cross-sell products effectively.
• Ensure customer satisfaction and loyalty.

Conhecimentos

Fluent in French and English

Strong customer service skills

Communication skills

Resilience and flexibility

Detail-oriented

Basic PC skills

Formação académica

Completed technical training or equivalent experience

Descrição da oferta de emprego

A leading telecommunications company is seeking French-speaking Customer Consultants to join their remote Retention team in Portugal. Responsibilities include managing customer calls to retain contracts and upselling services. Candidates should speak French and English fluently, with strong customer service skills. This role offers a competitive salary of EUR 900.00 gross/month, plus performance bonuses and various allowances.