French Chat Support Specialist – Global Help & Meal Allowance

Cross Border Talents; Porto; Presencial; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Relocation Assistance

Onsite Work Environment

Resumo da oferta

Cross Border Talents in Porto seeks a French-speaking Customer Support Specialist to provide written-only support to a global user base. You will guide customers, resolve issues, and maintain a positive experience via email and chat.

Ideal candidates have 1+ year in customer support, strong communication, and the ability to follow SOPs in a fast-paced environment. Onsite role with relocation support offers growth opportunities.

Qualificações

• Fluent French at C2 level is required.
• English proficiency at B2 level or higher.
• EU citizenship or Portuguese residency is preferred.
• Minimum 1 year experience in customer support or related role.
• Strong analytical, leadership and communication abilities.

Responsabilidades

• Handle customer inquiries via email and chat only, delivering prompt, courteous responses.
• Follow SOPs to troubleshoot or escalate when needed.
• Consistently meet quality and SLA targets.
• Participate in training and feedback sessions to stay updated on product developments.
• Approach each case with empathy and a solution-oriented mindset.

Conhecimentos

French (C2)

English (B2)

Analytical skills

Leadership

Communication skills

Customer focus

Teamwork

Descrição da oferta de emprego

Cross Border Talents in Porto seeks a French-speaking Customer Support Specialist to provide written-only support to a global user base. You will guide customers, resolve issues, and maintain a positive experience via email and chat.

Ideal candidates have 1+ year in customer support, strong communication, and the ability to follow SOPs in a fast-paced environment. Onsite role with relocation support offers growth opportunities.