Freelance Sales, Onboarding & Account Executive

Kayana | Ordering & Payment Solutions; Lisboa; Remote; EUR 13,000 - 15,000; Part time

Benefits offered by this job

Fully remote

Independent contractor

Job summary

Kayana | Ordering & Payment Solutions is seeking a motivated Freelance Sales, Onboarding & Account Executive fluent in Portuguese and English to drive new business in Portugal and Europe. You will manage the customer journey from initial contact through onboarding, implementation, and ongoing relationship management, collaborating with international teams.

The role is fully remote, contractor-based, with working hours 9:00 AM–6:00 PM Portugal time, Monday–Friday, and a market starting salary

Qualifications

• Fluent in Portuguese and English, written and spoken.
• Experience in sales, onboarding, account support or related customer-facing roles.
• Comfortable working remotely and independently with international teams.

Responsibilities

• Drive sales and business development for Portugal and wider Europe.
• Support customer onboarding and implementation across Kayana solutions.
• Maintain customer relationships and manage renewals with a proactive approach.
• Demonstrate Kayana products, including EPOS, kiosks, online ordering and payments.
• Coordinate with internal teams to ensure smooth customer experience.

Skills

Portuguese fluency

English fluency

Sales experience

Onboarding

Account management

CRM proficiency

Remote work ability

Tools

CRM

Job description

Freelance Sales, Onboarding & Account Executive – Portuguese & English | Lisbon

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, online ordering, payments, and AI-powered solutions, enabling brands to scale and succeed.

Our mission is simple: to help businesses thrive through innovative technology. With operations across the UK, USA, Canada, Spain, Netherlands, Australia, and UAE, Kayana is proud to foster an inclusive, dynamic, and high-performance culture.

As an AI-centric technology company, we actively embrace AI and automation to improve how we work, serve our customers, and scale our operations.

This is a fully remote freelance/contractor position based in Lisbon, Portugal.

The working hours for this role are 9:00 AM to 6:00 PM Portugal time, Monday to Friday.

Candidates should be comfortable working remotely, managing their responsibilities independently, and collaborating with international teams through online communication and collaboration tools.

About the Role

We are looking for a motivated and commercially driven Freelance Sales, Onboarding & Account Executive to support Kayana's growing presence in Portugal and the wider European market.

This is a customer-facing freelance/contractor role covering the customer journey from generating new business and supporting sales, through customer onboarding and implementation, to maintaining strong customer relationships.

The ideal candidate is fluent in Portuguese and English, confident communicating with customers, commercially minded, comfortable demonstrating technology, and interested in working with hospitality and retail businesses.

You will work closely with the wider Kayana team across Sales, Support, Product, and Engineering to ensure customers have a smooth experience from initial contact through onboarding and beyond.

Key Responsibilities

Sales & Business Development

• Identify and prospect hospitality and retail businesses that could benefit from Kayana's solutions.
• Conduct outbound calls, follow-ups, networking, and other sales activities.
• Qualify leads and understand customer requirements and business needs.
• Support and deliver product demonstrations covering EPOS, Kiosks, Online Ordering, Payments, QR Ordering, and other Kayana solutions.
• Maintain and update sales opportunities within the CRM.
• Support the preparation of commercial proposals and customer presentations.
• Follow up with prospective customers throughout the sales process.
• Identify opportunities to introduce additional Kayana products.
• Work towards agreed sales and revenue targets.
• Maintain accurate records of sales activities and customer interactions.

Customer Onboarding & Implementation

• Support kick-off calls with newly signed customers.
• Understand customer requirements and assist with the onboarding process.
• Assist with customer account configuration within Kayana Web Admin, including menus, items, properties, users, and payment configurations.
• Coordinate with internal teams regarding EPOS and kiosk hardware setup, delivery, and integrations.
• Assist with customer and staff training on Kayana's EPOS, Kiosk, Web Admin, and other solutions.
• Monitor onboarding progress and follow up on outstanding requirements.
• Help identify and resolve initial configuration or implementation issues.
• Escalate technical matters to Support or Engineering when required.
• Maintain clear communication with customers throughout onboarding.
• Capture customer feedback and communicate relevant requirements to the Product team.

Customer & Account Support

• Support the day-to-day relationship with assigned customers.
• Build positive and professional relationships with customers.
• Conduct regular customer follow-ups to understand satisfaction and requirements.
• Identify opportunities for additional products and services.
• Assist with renewal and retention activities.
• Coordinate with Support, Product, Engineering, and other internal teams when customers require assistance.
• Follow up on customer issues until they are appropriately addressed.
• Keep customer information and account activity updated in the CRM.
• Gather customer feedback and share relevant insights with the Product team.
• Support customers with additional venues, new products, and expansion requirements.

What We're Looking For

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in sales, business development, customer service, account support, onboarding, or a similar customer-facing role.
• Strong interest in sales and technology.
• Confident and professional communication skills.
• Ability to build positive relationships with customers.
• Comfortable speaking with prospective customers and conducting follow-ups.
• Ability to learn and demonstrate software and technology products.
• Good organisational and time-management skills.
• Ability to manage multiple customer and sales activities.
• Comfortable using CRM systems and maintaining accurate records.
• Proactive attitude and willingness to take ownership of assigned tasks.
• Ability to work independently in a remote environment while collaborating with the wider Kayana team.
• Experience in hospitality, retail, EPOS, payments, SaaS, or technology would be an advantage.

Highly Preferred

• Previous experience working with restaurants, cafés, hospitality businesses, or retail companies.
• Experience in SaaS, EPOS, payments, hospitality technology, or retail technology.
• Experience with customer onboarding or software implementation.
• Experience conducting product demonstrations or customer training.
• Existing knowledge of the Portuguese hospitality and retail market.
• Experience working with international customers or technology companies.
• Experience working remotely with international teams.

Why Join Us?

At Kayana, you will work with a fast-growing global technology company where your contribution will have a direct impact on our customers and commercial growth.

We offer:

• The opportunity to work with innovative technology that is reshaping the ordering and payments industry.
• The opportunity to gain experience across sales, customer onboarding, technology, and account support.
• A fully remote working environment.
• The opportunity to work with international customers and teams.
• Exposure to EPOS, kiosks, online ordering, payments, and AI-powered technology.
• The opportunity to develop your career within an ambitious, fast-moving, AI-centric technology company.
• A collaborative, high-performance environment where initiative and ownership are encouraged.

Location: Lisbon, Portugal

Work Arrangement: Fully Remote / Work From Home

Engagement Type: Freelance / Independent Contractor

Working Hours: 9:00 AM – 6:00 PM Portugal Time, Monday–Friday

Market: Portugal & European Markets

Salary Starting salary 1250 euros plus commission