Flemish-Speaking Customer Support - Team Leader

FH Collective Academy; Lisboa; Presencial; EUR 32 000 - 46 000; Tempo integral

Resumo da oferta

FH Collective Academy in Lisbon is seeking a Flemish-speaking Team Leader to supervise a busy customer service team on-site. You will lead daily operations, mentor agents, and ensure high service standards while coordinating with stakeholders.

The role requires fluent Flemish and English with a strong leadership mindset, and a rotational shift schedule from Monday to Saturday. Candidates must reside in Lisbon and be available for on-site work; relocation is not offered.

Qualificações

• Fluent or native Flemish
• Fluent or native English
• Previous experience in a Team Leader or leadership role
• Strong communication and interpersonal skills
• Currently located in Lisbon, Portugal
• Availability to work on-site
• Flexibility for rotational shifts, Monday-Saturday

Responsabilidades

• Lead and support a customer service team
• Maintain a productive and positive team environment
• Support team members in day-to-day activities
• Ensure effective communication within the team
• Contribute to maintaining high customer service standards
• Address team-related issues and support effective resolution
• Communicate with relevant stakeholders when required

Conhecimentos

Flemish

English

Leadership

Descrição da oferta de emprego

Flemish-Speaking Customer Support -Team Leader | Lisbon

We are looking for a Flemish-speaking Team Leader to join a dynamic customer service environment in Lisbon, Portugal.

This opportunity is ideal for an experienced customer service professional with strong leadership skills who is comfortable working in a fast-paced, team-oriented environment.

Job Details

• Location: Lisbon, Portugal
• Work Model: On-site
• Position: Team Leader
• Languages: Flemish + English
• Flemish: Fluent / Native level
• English: Fluent / Native level
• Schedule: Rotational shifts
• Working Days: Monday-Saturday
• Working Hours: Between 09:00-22:00
• Relocation: No relocation support provided

About the Role

As a Team Leader, you will be responsible for leading and supporting a team within a dynamic customer service environment.

The role requires strong communication skills in both Flemish and English, as well as the ability to work effectively in a leadership position and contribute to a positive team environment.

Key Responsibilities

• Lead and support a customer service team
• Help maintain a productive and positive team environment
• Support team members in their day-to- day activities
• Ensure effective communication within the team
• Contribute to maintaining high customer service standards
• Address team-related issues and support effective resolution
• Communicate with relevant stakeholders when required

Note: The source document does not provide a detailed responsibility list, so these points are kept at a general Team Leader level rather than adding unsupported project-specific duties.

Requirements

• Fluent or native-level Flemish
• Fluent or native-level English
• Previous experience in a Team Leader / leadership role would be relevant for the position
• Strong communication and interpersonal skills
• Ability to lead and motivate a team
• Customer service-oriented mindset
• Must be currently located in Lisbon, Portugal
• Availability to work on-site
• Flexibility to work rotational shifts, Monday-Saturday

The explicitly stated requirements are fluent/native-level Flemish and English, plus current residence in Lisbon.

Working Schedule

The position follows a rotational shift schedule from Monday to Saturday, with working hours scheduled between 09:00 and 22:00.

Candidates should therefore be flexible with their working hours and available to work across the specified shift window.

Relocation

Relocation support is not provided, and candidates must already be located in Lisbon, Portugal.