Flemish-speaking Customer Support Specialist

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 16 000 - 22 000; Tempo integral

Resumo da oferta

Savior Artigos Texteis Lda in Lisbon, Portugal, is seeking a Flemish-speaking customer support professional for daytime shifts in a multinational team. You will deliver high-quality service via primary channels, resolve inquiries, and maintain records.

Requirements include native to fluent Flemish (C1/C2), local residency around Lisbon, Portuguese working rights, full-time 08:00-17:00, strong listening and empathy, and ability to connect with people. Relocation not provided.

Qualificações

• Flemish language proficiency at native or fluent level (C1/C2).
• Strong written and verbal communication skills.
• Ability to listen actively and respond empathetically.
• Customer-service mindset with problem-solving attitude.

Responsabilidades

• Deliver high-quality, professional support to Flemish-speaking customers via primary channels.
• Troubleshoot inquiries efficiently, ensuring a seamless and positive experience for every user.
• Maintain accurate customer records and follow up on unresolved cases with a customer-first mindset.
• Collaborate with team leads and international colleagues to continuously elevate service standards.

Conhecimentos

Flemish language

Active listening

Empathy

Written & verbal communication

Descrição da oferta de emprego

Job Summary

Are you a fluent Flemish speaker living in the beautiful city of Lisbon? A leading global customer experience provider is expanding its team and looking for a dynamic professional to deliver world-class service. This role is perfect for a people-person who loves solving problems and wants a stable, daytime corporate schedule in the heart of Portugal's capital. Forget late nights or unpredictable shifts- this position offers a standard daytime routine alongside a supportive, international team.

Responsibilities

• Deliver high-quality, professional support to Flemish-speaking customers via primary communication channels.


• Troubleshoot inquiries efficiently, ensuring a seamless and positive experience for every user.


• Maintain accurate customer records and follow up on unresolved cases with a customer-first mindset.


• Collaborate with team leads and international colleagues to continuously elevate service standards.

Requirements

• Language: Native-level or fluent (C1/C2) proficiency in Flemish, with strong written and verbal communication skills.


• Location: Must be a local candidate already residing in or around the Lisbon metropolitan area.


• Schedule: Full availability to work a fixed daytime schedule (08:00 - 17:00).


• Skills: Exceptional active listening, empathy, and a natural ability to connect with people.


• Legality: Possession of valid Portuguese working rights (NIF, NISS, or residency card/EU citizenship) for an immediate start.


• Please note: Independent local residency is required as relocation assistance is not provided for this opening.