Fincrime Operations Production Lead

Trustly; Lisboa; Presencial; EUR 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

20 to 25 days of holiday

Monthly team outing allowance

Office perks

Meal card

Well being support

PLUS additional benefits

Resumo da oferta

Trustly is seeking a Fincrime Operations Production Lead in Lisbon to translate business requirements into clear operational deliverables for our KYC & Transaction Monitoring teams. You will drive delivery, oversee projects, and ensure goals are met in a fast-paced, regulated FinTech environment.

You bring hands-on experience in KYC/AML, strong stakeholder management, and a relentless focus on progress, with the ability to prioritise under ambiguity and coordinate cross-functional teams with

Qualificações

• Experience in KYC/AML within Fintech, Payments, Banking, or Financial Services.
• Proven ability to translate business requirements into actionable operational plans.
• Strong stakeholder management across commercial, legal and compliance.
• Excellent organisational skills and ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Translate business requirements to clear operational deliveries.
• Oversee & hand on deliver projects related to changing environments Trustly operates in.
• Identify pressure points and drive the team towards success.
• Drive production and move the needle on the team’s delivery output.
• Be detail oriented and capable of managing multiple priorities in fast-paced settings.
• Make quick, informed decisions and solve problems as they arise.

Conhecimentos

KYC/AML experience

Stakeholder management

Delivery leadership

Problem solving

Attention to detail

Descrição da oferta de emprego

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in "Open Banking Payments", we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

About the team

Our Transaction monitoring and KYC & Transaction monitoring teams are business enabling teams in Trustly. They ensure that we bring in customers that adhere to our internal guidelines as well as ensuring that this is the case throughout their lifetime using Trustly. Our teams are ambitious and clever, it means that we always look for a better way of doing what we do, leaving no stones unturned.

We strive for being the best at what we do, we therefore expect that you do as well :)

About the role

We're currently looking for a Fincrime Operations production leads in our regulated operational function. A production lead for us means the person responsible for our operational delivery. In this role you will define and ensure that our business goals are translated into clear deliverables and goals for our KYC & Transaction monitoring teams, as well as be responsible that the goals are met → say what to do and see it through.

This will enable us to deliver more with what we have and ensure we keep our commitments towards our business.

• Translate business requirements to clear operational deliveries
• Oversee & hand on deliver projects related to the natural changing environments that Trustly is.
• Identify, dig deep and untangle pressure points that you see in the team and around you to drive the team towards success.
• You have experience within KYC/AML in Fintech, Payments, Banking, or Financial Services environments
• We take pride in our relentlessness to constantly move forward, we expect you to be a living example of always making progress, and prioritise what is most important to do towards a desired outcome, especially when the environment is unclear.
• You know how to drive production, you have done so in the past with great success, meaning that you know how to clearly move the needle on driving a team's delivery output forward.
• You are detail-oriented, highly organised, and comfortable managing multiple priorities in fast-paced operational environments.
• You enjoy solving problems, and you are able to make decisions quickly.
• You are a great stakeholder manager and have a proven track record in delivering outcomes with different stakeholders, preferably together with commercial, legal and/or compliance.
• Very nice to have: You have a deep commercial understanding and know how sales, account management and customer success work → you're able to view their side of the customer story and translate that into your deliverables and priorities.

Our Fantastic Benefits (varies by location)

• 20 to 25 days of holiday to support a healthy work-life balance
• Monthly team outing allowance to enjoy social events with your colleagues
• Office perks such as refreshments (coffee, sodas etc.), breakfast, fruit and snacks
• Meal card toenjoy a daily lunch allowance to make your workdays even more convenient
• Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
• PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We're looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.