FinCrime Team Lead (External Enquiries)

Revolut; Portugal; Presencial; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

Revolut in Portugal is seeking a Financial Crime Team Lead to ensure External Enquiry Analysts deliver high-quality results and resolve customer issues quickly.

You will lead a team, coordinate with internal teams and regulators, and drive process improvements while maintaining compliance with AML and sanctions regimes.

This role requires bilingual English/Portuguese, strong communication, and a solid track record managing 5+ FTEs in fast-paced environments.

Qualificações

• Fluent in English and Portuguese.
• Experience managing a team of 5+ FTEs.
• Experience in AML, compliance or card disputes.
• Familiar with AML sanctions regs (JMLSG, OFAC).
• Able to work under pressure and manage multiple projects.
• Strong understanding of legal and business risk.
• Excellent written and verbal communication.
• Knowledge of SQL.

Responsabilidades

• Managing and leading a team of employees
• Communicating company goals, safety practices, and deadlines to the team
• Motivating team members and assessing performance
• Assisting management with hiring and training, and keeping management updated on team performance
• Communicating concerns and policies among management and team members
• Searching for process/procedure optimisation and work improvements
• Meeting company SLAs
• Acting as point of contact for any internal and external escalations

Conhecimentos

Bilingual EN/PT

Communication skills

Team management

AML & compliance

Regulatory knowledge

Work under pressure

Cross-functional coordination

SQL basics

Judgement

Ferramentas

SQL

Descrição da oferta de emprego

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

About The Role Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a Financial Crime Team Lead to make sure our External Enquiry Analysts are operating at the best quality performance. You'll handle customer and agent issues and look to resolve them quickly and efficiently.

Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Managing and leading a team of employees
• Communicating company goals, safety practices, and deadlines to the team
• Motivating team members and assessing performance
• Assisting management with hiring and training, and keeping management updated on team performance
• Communicating concerns and policies among management and team members
• Searching for process/procedure optimisation and work improvements
• Meeting company SLAs
• Acting as point of contact for any internal and external escalations

What You'll Need

• Fluency in English and Portuguese
• Excellent communication and writing skills
• 1+ years of experience managing a team of 5+ FTEs
• Relevant experience in AML, compliance, or card disputes
• Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
• A solid understanding of the interplay between legal and business risk
• The ability to communicate effectively with members of various internal teams, outside counsel, and regulators
• Practical knowledge of SQL
• The ability to demonstrate sound judgement

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

We won't ask for payment or personal financial information during the hiring process.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice