FinCrime Team Lead (Escalations)

Revolut; Porto; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

Revolut is seeking a FinCrime Team Lead in Porto to ensure high performance among analysts in financial crime operations. The role involves managing a team, monitoring operations, and ensuring compliance with AML and other regulations. Ideal candidates have a strong understanding of legal risks and practical knowledge of SQL. Excellent communication skills and the ability to work under pressure are essential. Join us to help safeguard our customers and their money.

Qualificações

• 1+ years of experience managing a team of 5+ FTEs.
• Experience in AML, compliance, card disputes, or transaction monitoring.
• Practical knowledge of SQL.

Responsabilidades

• Perform effective people management through 1:1s, coaching, and career development.
• Assist management with hiring processes and new team member training.
• Control and monitor daily/weekly operations.
• Perform deep dives on SLAs, providing trends/actions for their improvement.
• Act as a point of contact for internal and external escalations.

Conhecimentos

Fluency in English

Excellent communication and writing skills

Managing a team of 5+ FTEs

Experience in AML, compliance, card disputes, or transaction monitoring

Knowledge of AML and sanctions regulations

Practical knowledge of SQL

Ability to work well under pressure

Descrição da oferta de emprego

About The Role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting‑edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a super‑skilled FinCrime Team Lead to make sure our analysts are operating at the best quality performance. You’ll use your solution‑oriented approach to handle customer and agent issues and look to resolve them quickly and efficiently.

What You’ll Be Doing

• Perform effective people management through 1:1s, coaching, and career development.
• Assist management with hiring processes and new team member training.
• Control and monitor daily/weekly operations with timely reactions.
• Perform deep dives on SLAs, providing RCA/trends/actions for their improvement.
• Challenge processes and procedures in the context of continuous improvement.
• Act as a point of contact for internal and external escalations.
• Meet company SLAs.

What You’ll Need

• Fluency in English.
• Excellent communication and writing skills.
• 1+ years of experience managing a team of 5+ FTEs.
• Experience in AML, compliance, card disputes, or transaction monitoring.
• Knowledge of AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.).
• A solid understanding of the interplay between legal and business risk.
• Practical knowledge of SQL.
• Ability to work well under pressure, manage multiple projects at once, and meet tight deadlines.
• Know how to communicate positively, clearly, and effectively with members of various internal teams, outside counsel, and regulators.
• Ability to demonstrate sound judgement.

Our Commitment to Diversity and Inclusion

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.