Field Support Technician

CBRE Portugal; Portugal; Presencial; EUR 40 000 - 52 000; Tempo integral

Resumo da oferta

CBRE Portugal is seeking a Field Technical Support Engineer to help keep our Lisbon and Porto offices running smoothly. You will be the first point of contact for IT incidents, delivering deskside and end-user support across teams.

You will troubleshoot hardware and software, manage tickets to SLA targets, and assist with AV and printer tasks. Collaboration with the EMEA D&T team and a proactive, service-oriented attitude are essential.

Qualificações

• Hands-on IT support experience
• Strong customer-service mindset
• Experience with Windows 11 environments
• Familiarity with Office applications (Outlook, Word, Excel)
• Knowledge of Active Directory and printer/AV troubleshooting
• Good Portuguese, English and Spanish communication skills
• ITIL, MCDST, MSA, CompTIA A+ or Network+ is a plus

Responsabilidades

• Provide deskside and end-user technology support to colleagues
• Investigate and resolve day-to-day IT issues with minimal disruption
• Escalate and manage tickets within SLAs and document steps taken
• Support meeting room AV setups and printer maintenance
• Collaborate with the EMEA D&T team on new deployments and testing
• Communicate clearly with users about ticket status and resolutions

Conhecimentos

Deskside support

Windows 11

Microsoft Office

Active Directory

ITIL

Printers/AV support

Multilingual

Descrição da oferta de emprego

Are you a hands-on IT support professional who enjoys solving problems, supporting people and making sure the office runs smoothly every day?

Are you approachable, proactive and comfortable working close to the business, providing practical technology support to colleagues across different teams?

Then this could be a great opportunity to join CBRE Portugal as a Field Technical Support (FTS) Engineer, supporting our local business and contributing to the smooth daily operation of our offices in Lisbon and in Oporto.

At CBRE, we are currently looking for a FTS Engineer to join our Digital & Technology team. This is a key local role, acting as the first point of contact for IT Service Desk logged incidents and requests, and providing day-to-day technical support to our employees.

WHAT WILL YOU BE DOING?

As a FTS Engineer, you will provide deskside and end-user technology support, helping colleagues resolve day-to-day IT issues and ensuring minimal disruption to business operations.

Your key responsibilities will include:

• Support reported deskside IT queries through walk-ups, email and telephone.
• Investigate and evaluate end-user problems, failures and errors escalated through the EMEA IT Service Desk.
• Troubleshoot hardware and software incidents logged through ServiceNow.
• Actively manage assigned tickets to achieve resolution within agreed SLAs.
• Maintain clear, relevant and up-to-date notes on all assigned tickets.
• Communicate regularly with end users on the status of open tickets.
• Provide recommendations on the replacement of computer peripherals and software-related improvements.
• Carry out daily checks on printers and meeting room AV equipment to ensure uptime and minimize disruption to the business.
• Support meeting room setups for internal meetings, client meetings and events.
• Work closely with the wider EMEA D&T team, contributing to testing, installation and rollout of new technical solutions.

WHAT DO WE NEED FROM YOU?

We are looking for someone with a strong customer-service mindset, good technical knowledge and the ability to work independently in a fast-paced office environment.

You should bring:

• At least 2 to 3 years of relevant Field Support or Deskside Support experience.
• Strong technical knowledge of desktop deployments, hardware peripherals and workstation decommissioning / recommissioning.
• Experience deploying and supporting Windows 11 environments.
• Good knowledge of Microsoft Office applications.
• Experience troubleshooting software and hardware issues through debugging, testing and vendor support.
• Knowledge of supporting and troubleshooting mobile devices, including iPads, iPhones and Android devices.
• Experience with printers and general printer troubleshooting.
• Experience supporting meeting room AV and setups for small to large meetings or events.
• Basic understanding of networking fundamentals.
• Exposure to Active Directory.
• Ability to work independently on individual tasks and collaboratively as part of a wider team.
• A flexible, service-oriented and professional attitude.
• Ability to provide technical guidance and support to colleagues.
• Good command of Portuguese, English and Spanish.
• Knowledge of ITIL, MCDST, MSA, CompTIA A+ or Network+ will be considered a plus.

WHAT CAN WE OFFER YOU?

This is an opportunity to take on a highly visible and business-critical technology support role within CBRE Portugal, where your work will have a direct impact on the daily experience and productivity of our employees.

At CBRE, you will be part of a global organization with access to international teams, tools and best practices, while working closely with the Portuguese business and understanding its local needs. You will also have opportunities to continue developing your technical and professional skills through CBRE learning and development resources, which are referenced in CBRE Portugal job descriptions as part of the employee value proposition.

WHAT WILL YOUR TEAM LOOK LIKE?

You will be part of the wider EMEA Field Technical Services team, working with a network of D&T professionals who support users across the region. Locally, you will be the key point of contact for D&T support in Portugal, partnering closely with employees, managers, office teams and the wider EMEA IT Service Desk to ensure a responsive and high-quality service.

This role requires someone who is comfortable working with autonomy, while staying connected to regional processes, standards and support channels.

CBRE is the global leader in commercial real estate services and investment, helping businesses and people thrive. Our collaborative culture is built on shared values of respect, integrity, service and excellence, and we value the diverse perspectives, backgrounds and skillsets of our people.

In Portugal, CBRE professionals work every day on some of the most exciting real estate projects from our offices in Lisbon and Porto, as well as in client facilities across the country.

At CBRE, you will have the opportunity to contribute to a business where technology plays a critical role in enabling people to work efficiently, collaboratively and with impact.