Field Support Specialist

Ria Money Transfer; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Ria Money Transfer, a business segment of Euronet Worldwide, is seeking a field-based Agent Acquisition Specialist to expand our network of agents in the South of Portugal, with a focus on Algarve/Alentejo. You will recruit, onboard and support agents to promote Ria’s services and build lasting partnerships.

The role requires outstanding communication, experience in indirect sales, and the ability to manage a sales pipeline, conduct meetings and demonstrations, and travel as needed.

Qualificações

• Excellent communication and relationship-building abilities.
• Experience in ethnic channel and indirect sales, preferably in remittance or payment services.
• Experience as a sales point manager (GPV).
• Willingness to travel and work independently.
• Strong, goal-oriented approach with resilience.

Responsabilidades

• Recruit new agents and develop existing ones with weekly target plans.
• Onboard and train new agents.
• Retrain existing agents as needed.
• Resolve day-to-day issues and nurture client relationships.
• Provide branding solutions to agents per Marketing guidelines.
• Build strong relationships to sustain long-term collaboration.
• Organize a structured weekly plan to meet goals.
• Ensure agents follow Marketing dress code to boost visibility.
• Lead the sales process from prospecting to close.

Conhecimentos

Excellent communication

Ethnic channel sales

Sales point manager

Independent work

Analytical thinking

Descrição da oferta de emprego

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top‑up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top‑up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

This position will be a key contributor to improve the position of our clients in the market by developing, retaining and managing a portfolio of businesses which act as agents in providing Ria´s services, will be a key contributor to expand the network of agents in a designated territory in South of Portugal, presenting Ria Money Transfer Service as a business opportunity.

The main goal is to ensure that our clients acquire a competitive position in the market by optimizing our image and presence. This person will be solving day-to-day issues and helping, develop strong relationships with clients to ensure long‑term loyalty to the Company.

Roles & Responsibilities

• You will be expected to spend a major part of your time (around 90%) out of the office recruiting new agents and developing existing ones, preparing and organizing a weekly plan to meet targets.
• Actively participate in the onboarding and training process of new agents.
• Strategically revisit existing agents, offering effective retraining activities when necessary.
• Act as a problem solver when agents face difficulties with their daily business at Ria.
• Provide or update branding solutions to existing agents in accordance with the Marketing Department's guidelines.
• Create and foster strong relationships with the portfolio of agents to ensure a lasting business collaboration with Ria.
• Self-organize a structured weekly plan to meet established goals.
• Make sure the Agent is correctly dressed in the “Basic Dress” provided by the department of Marketing. If needed, the SR will have to negotiate with the agent to implement all the basic items given by Marketing to make visible the POS and increase the business potential of the client. After that, the SR will send a picture of the dressed agent to Marketing.Rebrand existing agents according to our Marketing standards.
• Actively and successfully manage the set-up and training and retraining process of our agents, the agent must be familiar with the application, be aware of the network of correspondents with whom Ria processes the transactions and know the internal procedures to
• Responsible for presenting Ria to potential clients (agents) and managing the entire sales process from identifying prospects, cold calling, face‑to‑face meetings, conducting presentations and user demonstrations.
• Guarantee service to the agents on day‑to‑day basis and act with the aim of growing the volume of transactions by being a visible presence in the marketplace.
• Be responsible for responding to requested information from the company and agents in a timely manner, Office presence would be required at line manager's request.

Position Requirements

• Excellent communication skills and the ability to build strong relationships.
• Experience in ethnic channel/indirect sales channel, preferably in the remittance, telecommunications, or prepaid sectors, as well as in selling services through distributors.
• Experience as a sales point manager (GPV).
• Accustomed to conducting routes and overnight stays.
• Ability to work independently and with minimal supervision.
• Assertive and goal‑oriented approach.
• Resilience under stress.
• Customer‑oriented mindset.
• Analytical thinking skills.
• Preference for knowledge of the distribution/indirect sales channel in Algarve/Alentejo
• Residence in Algarve

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.