Field Support Coordinator

Inetum; Viseu; On-site; EUR 24,000 - 42,000; Full time

Job summary

Inetum is seeking a Field Support Coordinator to oversee the daily operations of a technical support team, combining incident management with hands-on end-user support at client locations in Portugal. The role requires coordinating workloads, handling escalations, and ensuring high-quality service delivery for on-site and remote IT support.

You will troubleshoot hardware/software, deploy OS images, and perform basic networking tasks while maintaining detailed ticket records.

Qualifications

• Experience in IT Support or Field Services.
• Strong knowledge of Windows and macOS.
• Hardware and peripherals troubleshooting.
• Basic networking concepts.
• Experience with ticketing and incident management.
• Strong coordination and customer-facing communication.
• Ability to travel and work autonomously.

Responsibilities

• Coordinate the team's daily activities, incidents, and service requests, ensuring efficient task allocation and resolution.
• Act as the primary point of contact for operational escalations and customer communications.
• Manage team planning, including holidays, absences, and workload distribution.
• Provide on-site and remote IT support to end users, according to business and customer needs.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Install and deploy operating system images on PCs and laptops.
• Perform network patching activities within data cabinets and support printer-related issues.
• Support and troubleshoot Windows and macOS operating systems.
• Update and maintain ticketing systems with detailed information regarding actions performed and resolutions provided.
• Work independently in high-pressure environments while maintaining service quality and customer satisfaction.
• Monitor ticket progress and ensure timely responses and resolutions in line with service expectations.

Skills

IT Support

End-User Support

Field Services

Windows OS

macOS

Hardware diag

Networking basics

Ticketing processes

Coordination

Customer facing

Job description

We are looking for an Field Support Coordinator

to oversee the daily operations of a technical support team while providing hands‑on end‑user support. This role combines team coordination, incident management, and customer communication with on‑site and remote IT support activities. The successful candidate will be responsible for managing operational escalations, coordinating team workloads, and ensuring high‑quality service delivery across client locations.

Responsibilities

• Coordinate the team's daily activities, incidents, and service requests, ensuring efficient task allocation and resolution.
• Act as the primary point of contact for operational escalations and customer communications.
• Manage team planning, including holidays, absences, and workload distribution.
• Provide on‑site and remote IT support to end users, according to business and customer needs.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Install and deploy operating system images on PCs and laptops.
• Perform network patching activities within data cabinets and support printer‑related issues.
• Support and troubleshoot Windows and macOS operating systems.
• Update and maintain ticketing systems with detailed information regarding actions performed and resolutions provided.
• Work independently in high‑pressure environments while maintaining service quality and customer satisfaction.
• Monitor ticket progress and ensure timely responses and resolutions in line with service expectations.

Profile

• Proven experience in IT Support, End‑User Support, or Field Services environments.
• Strong knowledge of Microsoft Windows and macOS operating systems.
• Solid understanding of computer hardware, peripherals, and troubleshooting methodologies.
• Basic knowledge of computer networking concepts.
• Experience with ticketing and incident management processes.
• Strong coordination, organizational, and customer‑facing communication skills.
• Ability to work autonomously and effectively under pressure.

Fluency in (spoken and written).

Valid driving license in Portugal.

Availability to travel between customer sites when required.

Knowledge of ITIL practices or an ITIL certification will be considered an advantage.

About Inetum

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to its clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration can thrive. We operate in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology‑driven company, Inetum is the right place for you! Come and be part of Inetum .

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Field Support Coordinator • Barcarena, Portuguese Republic, PT