Field Service Technician: Onsite & Remote Windows + M365 Support

Inetum; Lisboa; Híbrido; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Inetum is seeking a Field Service Technician to provide onsite and remote technical support across multiple Inetum project environments in Lisbon. The role focuses on end-user support, device troubleshooting, Windows administration and basic Microsoft 365 user administration.

The position requires hands-on hardware/software troubleshooting, strong communication, and the ability to work autonomously while managing priorities.

Qualificações

• Experience in onsite technical support or helpdesk roles.
• Knowledge of Windows 10 and Windows 11 troubleshooting.
• Basic Microsoft 365 knowledge.
• Strong communication and customer service skills.
• Ability to work autonomously and manage priorities.
• Valid driving licence.
• Microsoft certifications such as MS-900 or MD-102 are a plus.

Responsabilidades

• Provide onsite and remote support for Windows 10 and Windows 11 environments.
• Install, configure and troubleshoot desktops, laptops, printers and peripherals.
• Install and configure corporate software and Microsoft applications.
• Support basic network connectivity issues, including LAN, Wi-Fi, VPN and printing.
• Perform basic Microsoft 365 administration, including user accounts, groups and licences.
• Support Outlook, Teams and OneDrive, including authentication, MFA and synchronisation issues.
• Record activities and resolutions within ticketing systems.

Conhecimentos

End-user support

Device troubleshooting

Windows administration

Microsoft 365 administration

Formação académica

Microsoft certifications (MS-900, MD-102)

Ferramentas

Windows

Microsoft 365

Descrição da oferta de emprego

Inetum is seeking a Field Service Technician to provide onsite and remote technical support across multiple Inetum project environments in Lisbon. The role focuses on end-user support, device troubleshooting, Windows administration and basic Microsoft 365 user administration.

The position requires hands-on hardware/software troubleshooting, strong communication, and the ability to work autonomously while managing priorities.