Field Service Technician

Inetum; Lisboa; Híbrido; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Inetum is seeking a Field Service Technician to provide onsite and remote technical support across multiple Inetum project environments in Lisbon. The role focuses on end-user support, device troubleshooting, Windows administration and basic Microsoft 365 user administration.

The position requires hands-on hardware/software troubleshooting, strong communication, and the ability to work autonomously while managing priorities.

Qualificações

• Experience in onsite technical support or helpdesk roles.
• Knowledge of Windows 10 and Windows 11 troubleshooting.
• Basic Microsoft 365 knowledge.
• Strong communication and customer service skills.
• Ability to work autonomously and manage priorities.
• Valid driving licence.
• Microsoft certifications such as MS-900 or MD-102 are a plus.

Responsabilidades

• Provide onsite and remote support for Windows 10 and Windows 11 environments.
• Install, configure and troubleshoot desktops, laptops, printers and peripherals.
• Install and configure corporate software and Microsoft applications.
• Support basic network connectivity issues, including LAN, Wi-Fi, VPN and printing.
• Perform basic Microsoft 365 administration, including user accounts, groups and licences.
• Support Outlook, Teams and OneDrive, including authentication, MFA and synchronisation issues.
• Record activities and resolutions within ticketing systems.

Conhecimentos

End-user support

Device troubleshooting

Windows administration

Microsoft 365 administration

Formação académica

Microsoft certifications (MS-900, MD-102)

Ferramentas

Windows

Microsoft 365

Descrição da oferta de emprego

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists works every day to create digital impact for businesses, public sector organizations, and society as a whole. Inetum’s solutions are designed to contribute to the performance and innovation of its clients, while also serving the common good.

Present in 19 countries with an extensive network of locations, Inetum collaborates with leading software vendors and technology providers to address digital transformation challenges with proximity, agility, and flexibility.

Driven by its ambition for growth and scale, Inetum generated revenue of €2.5 billion in 2023.

We are looking for a Field Service Technician to provide onsite and remote technical support across multiple Inetum project environments. The role focuses on end-user support, device troubleshooting, Windows administration and basic Microsoft 365 user administration.

Main Responsibilities

• Provide onsite and remote support for Windows 10 and Windows 11 environments.
• Install, configure and troubleshoot desktops, laptops, printers and peripherals.
• Install and configure corporate software and Microsoft applications.
• Support basic network connectivity issues, including LAN, Wi-Fi, VPN and printing.
• Perform basic Microsoft 365 administration, including user accounts, groups and licences.
• Support Outlook, Teams and OneDrive, including authentication, MFA and synchronisation issues.
• Record activities and resolutions within ticketing systems.
• Experience in onsite technical support or helpdesk roles.
• Knowledge of Windows 10 and Windows 11 troubleshooting.
• Basic Microsoft 365 knowledge.
• Strong communication and customer service skills.
• Ability to work autonomously and manage priorities effectively.
• Valid driving licence.
• Microsoft certifications such as MS-900 or MD-102.