Export Transports Technician - Online

Parfois; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A prominent fashion company in Porto is seeking a Transport Export Technician – Delivery Experience Specialist to manage and improve online clients' delivery processes. Responsibilities include monitoring deliveries, implementing new transport solutions, and coordinating with multiple teams to enhance service performance. Candidates should hold a degree in a related field and demonstrate excellent analytical skills and fluency in English. This position demands flexibility and a strong sense of responsibility.

Qualificações

• Degree in International Trade / International Relations, Management, Economics or similar.
• Similar job experience is a preferential factor.
• Advanced knowledge in Excel is required.
• Fluency in English (written and spoken) is mandatory; Spanish will be a plus.

Responsabilidades

• Monitor all parcel deliveries and collections, ensuring compliance with timing.
• Implement new transport methods, solutions, and partners.
• Plan and propose the schedule for collections and returns.
• Control the execution of the delivery/pickup plan daily.
• Monitor and report operational service performance.

Conhecimentos

Analytical ability

People oriented

Advanced knowledge in Excel

Fluency in English

Flexibility

Formação académica

Degree in International Trade or similar

Descrição da oferta de emprego

TRANSPORT EXPORT TECHNICIAN – DELIVERY EXPERIENCE SPECIALIST

M/F

CHALLENGE:

We are seeking for a candidate who wants to manage, develop, and control Online Clients delivery process , ensuring SLA and KPI´s achievement as well all technical and administrative tasks associated with the function. This role will manage all communications between transport partners and internal teams.

RESPONSIBILITIES:

• Monitor all parcel deliveries and collections, namely: HOME service; PUDO and LOCKERS service; SAME DAY service; CLICK and COLLECT service, in order to ensure compliance with defined timing and requesting the necessary corrections from carriers and Customer Service.
• Implement new transport methods, solutions and partners
• Plan and propose the schedule for collections and returns, according: amount forec ast, commercial inputs and carrier conditions and ensuring coordination with E-commerce, Logistics and Transport teams.
• Control the execution of the delivery/pickup plan daily, coordinating incidents with the Customer Service, Logistics, and carrier teams to ensure the necessary operational adjustments.
• Monitor and report of operational service performance. Perform auditing to ensure the attainment of agreed service level and deliveries accuracy at a cost efficiency manner.
• Collaborate with other areas as one unit (Stores, Logistics, Commercial, IT, planning, distribution, retail and product management) maximizing synergies and efficiencies.
• Manage information with external partners and internal teams.

PROFILE:

• Degree in International Trade / International Relations, Management, Economics or similar
• Similar job experience is a preferential factor
• Strong analytical ability, results driven and people oriented.
• Advanced knowledge in Excel
• Fluency in English (written and spoken) is mandatory, and Spanish will be a plus;
• Time flexibility, proactivity, ability to shift priorities according to business needs and strong responsibility awareness.
• Confidence, passion and energy are all key elements needed to join PARFOIS!