Customer Service Advisor (Spanish Speaker)

FARFETCH; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Health insurance for the whole family

Flexible working environment

Extra days off and sabbatical program

Training opportunities

Flexible benefits programme

Job summary

A global fashion marketplace is seeking a Customer Service Advisor (Spanish Speaker) to join their dynamic Lisbon team. In this role, you will ensure high levels of customer service are delivered across various channels, including email and telephone. You should have at least one year of experience in customer service, preferably within the fashion sector, and be fluent in both English and Spanish. The role offers a relaxed working environment along with various benefits, including health insurance and flexible working options.

Qualifications

• Minimum 1 year of customer service experience, preferably in a fashion environment.
• Fluent in English and Spanish is mandatory.
• Proficient in customer service IT systems and Windows packages.

Responsibilities

• Respond to customer inquiries through email and telephone.
• Provide information regarding products and services.
• Be the representative of the company to customers and partners.

Skills

Customer service experience

Fluent in English and Spanish

Proficient in IT systems

Knowledgeable of fashion

Excellent communication skills

Job description

Customer Service Advisor (Spanish Speaker)

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and more than 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS – The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

LISBON – Our Lisbon office provides a dynamic workspace, surrounded by the city’s top cafés, restaurants, and stunning riverfront views. It seamlessly blends innovation with the capital's cosmopolitan and creative energy.

THE ROLE

We are looking for a Customer Service Advisor (Spanish Speaker), to work in a very relaxed environment and be part of a well‑motivated, growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners through every communication channel.

What You’ll Do

• Respond to customer inquiries through several channels (email and telephone).
• Provide information regarding products, services and other related inquiries.
• Be the face of Farfetch to our customers and partners alike.

Who You Are

• Experienced in customer service (minimum 1 year), preferably in a fashion environment.
• Fluent in English and Spanish (mandatory).
• Proficient in the use of IT systems, both customer‑service specific and Windows packages.
• Knowledgeable of fashion and fashion brands.
• Exceeds customers’ expectations.
• Articulate, passionate and able to work autonomously.

Rewards & Benefits

• Health insurance for the whole family, flexible working environment and well‑being support and tools.
• Extra days off, sabbatical program and community‑giving days.
• Training opportunities and free access to Udemy.
• Flexible benefits programme.

EQUAL OPPORTUNITIES STATEMENT

FARFETCH is an equal‑opportunity employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.