Experienced Functional Assistant (L1/L2 Support)

Inetum Portugal; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

A Inetum Portugal procura um(A) Profissional de Help Desk com foco em suporte funcional (L1/L2) e análise de utilizadores. Vai atuar como elo entre utilizadores e equipas de TI, assegurando resolução de incidentes e a comunicação eficaz de requisitos.

Competências em francês e inglês, experiência com ITIL, SQL básico e leitura de código Java 8+ são valorizadas. Este papel oferece integração numa equipa internacional em Lisboa, com possibilidade de evolução técnica e de negócio.

Qualifications

• Fluente em francês (C1+) e inglês (B2+), comunicação eficaz com usuários.
• Atuar como ponto de contacto entre usuários e equipas de TI, liderando reuniões.
• Gerir incidentes, pedidos e problemas de acordo com ITIL.
• Executar queries SQL básicas e compreender padrões de código para debugging.
• Fornecer suporte L1/L2 de aplicações, com conhecimento de processos de production support.
• Ler e debugar código Java 8+ (bom ter).

Responsibilities

• Interagir com utilizadores para entender necessidades e incidentes.
• Conduzir reuniões com stakeholders para alinhamento de soluções.
• Resolver incidentes de suporte técnico seguindo ITIL.
• Analisar logs, executar queries SQL e diagnosticar falhas de aplicações.
• Colaborar com equipas de desenvolvimento para melhoria contínua.

Skills

French (C1+)

English (B2+)

L1/L2 support

ITIL knowledge

SQL basics

Java 8+

Communication

Job description

Experienced Functional Assistant (L1/L2 Support)

Empresa : Inetum Portugal Tipo de Emprego : Periodo Integral Lisbon, Portugal

Descrição do Emprego - Experienced Functional Assistant (L1/L2 Support)

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

Are you a proactive communicator with a passion for IT support and functional analysis?Inetumis looking for aFrancophone Functional Assistantwith strong L1/L2 support experience to join our team and be the driving force in user and business interactions

Qualifications

We’re looking for someone who can:

• Communicate fluently inFrench (C1+)and comfortably inEnglish (B2+)
• Act as the main point of contact between users and IT teams, leading meetings and ensuring smooth communication
• Handle incident, request, and problem management in line with ITIL standards
• Perform standard SQL queries and understand code patterns for effective debugging
• Provide L1/L2 application support, with strong knowledge of production support processes
• Read and debug Java 8+ code (nice to have)

What We Value:

• Strong interpersonal and communication skills
• A proactive, solution-oriented mindset
• Ability to work independently and collaboratively
• Experience in fast-paced, user-facing environments

Sobre a empresa

Inetum Portugal

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common g...