European Portuguese Client Experience Specialist

Personalbüro U. Herrmann; Porto; On-site; EUR 18,000 - 30,000; Full time

Job summary

Personalbüro U. Herrmann is seeking a customer-focused professional to join our international client services team in Porto.

You will handle inquiries across phone, email, and chat, provide accurate information in European Portuguese, and deliver a high-quality, empathetic client experience. Responsibilities include documenting interactions, escalating complex issues when needed, and guiding customers to effective solutions while maintaining brand standards and a positive service mindset in

Responsibilities

• Handle inbound customer enquiries by phone, email, chat, or other supported channels
• Assist customers with product, service, account, and order-related enquiries
• Provide accurate information and clear guidance in European Portuguese
• Identify customer needs and recommend appropriate solutions
• Resolve customer concerns efficiently and aim for first-contact resolution
• Deliver professional, friendly, and empathetic customer service during every interaction
• Accurately document customer interactions and maintain up-to-date case information
• Follow established processes, procedures, and quality standards
• Escalate complex issues to the appropriate internal teams when required
• Maintain a consistently positive client experience and represent the brand professionally

Job description

Personalbüro U. Herrmann is seeking a customer-focused professional to join our international client services team in Porto.

You will handle inquiries across phone, email, and chat, provide accurate information in European Portuguese, and deliver a high-quality, empathetic client experience. Responsibilities include documenting interactions, escalating complex issues when needed, and guiding customers to effective solutions while maintaining brand standards and a positive service mindset in