English-Speaking Customer Advisor | Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 21 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Shift allowance

Fully paid training

Private health insurance

Permanent contract with career growth

Resumo da oferta

Cross Border Talents in Lisbon is seeking an English-speaking Customer Advisor to join our on-site team. You will support English-speaking customers by phone, email and chat, and log interactions in the CRM.

The role is permanent, full-time, with start ASAP and local candidates only. No prior experience is required thanks to full paid training on day one; rotational shifts include evenings, weekends and public holidays.

Qualificações

• Native or fluent English (C1/C2).
• Based in Lisbon or nearby area.
• Right to work in Portugal (EU citizenship or valid residence/work permit).
• Availability for rotational shifts (evenings, weekends, public holidays).
• Excellent communication and customer-first attitude.
• Comfortable using computers and multitasking.
• Customer service or call center experience is a plus, not required.

Responsabilidades

• Help English-speaking customers by phone, email and chat.
• Handle questions, requests and complaints professionally.
• Resolve issues quickly and log every interaction in the CRM.
• Meet quality and performance targets (CSAT, NPS, resolution time).
• Work with international teams to improve the customer experience.

Conhecimentos

Native English (C1/C2)

Excellent communication

Customer-focused

Multitasking

Computer literacy

Ferramentas

CRM software

Descrição da oferta de emprego

English-Speaking Customer Advisor – Lisbon, Portugal | On-Site | Rotational Shifts

Lisbon, on-site | Full-time, permanent | Start: ASAP
Local candidates only: you must already live in Portugal. No relocation support is offered.

About the role

Already living in Lisbon and looking for a stable job in an international company? Join our multicultural customer service team and support English-speaking customers from our Lisbon office. Full paid training starts on day one, so no previous experience is required.

What you'll do

• Help English-speaking customers by phone, email and chat
• Handle questions, requests and complaints professionally
• Resolve issues quickly and log every interaction in the CRM
• Meet quality and performance targets (CSAT, NPS, resolution time)
• Work with international teams to improve the customer experience

What you need

• Native or fluent English (C1/C2)
• Currently based in Lisbon or the surrounding area
• Right to work in Portugal (EU citizenship or valid residence/work permit)
• Availability for rotational shifts, including evenings, weekends and public holidays
• Good communication skills and a customer-first attitude
• Comfortable using computers and multitasking
• Customer service or call center experience is a plus, but not required

What we offer

• Competitive salary + performance bonus
• Shift allowance where applicable
• Fully paid training
• Private health insurance
• Permanent contract with internal career growth
• Multicultural team in a modern Lisbon office