Dynamics 365 – Contact Center Solution Service

Match Profiler; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Careful onboarding

Continuous feedback

Collaborative team

Close-knit environment

Discount network

Social events

Resumo da oferta

Match Profiler is seeking a Dynamics 365 – Contact Center specialist to implement enterprise-grade solutions in a flexible hybrid role based in Lisbon. You will design, configure, and optimize contact center workflows across voice and digital channels, ensuring seamless integration with Azure services and Power Platform.

Ideally you bring 3+ years of hands-on Dynamics 365 Customer Service/Contact Center experience, strong knowledge of ACS, Direct Routing, and Teams Phone.

Qualificações

• 3+ years of experience implementing Microsoft Dynamics 365 Customer Service and/or Dynamics 365 Contact Center.
• Strong expertise in Dynamics 365 Contact Center including voice, digital channels, queue management, routing, agent experiences.
• Proven experience with ACS, voice calling, telephony integration, and workflows.
• Experience with Teams Phone integration and enterprise communication platforms.

Conhecimentos

Dynamics 365

ACS

SIP trunks

Direct Routing

Teams Phone

Power Platform

Dataverse

Azure

IVR design

Agile

Omnichannel

English

Ferramentas

Contact Center tech

Descrição da oferta de emprego

Match Profiler is an Information Systems consultancy with over 25 years of experience in the national and international technology market.

We believe in challenging and motivating projects, driven by multidisciplinary and agile teams - and we are looking for those who want to grow with us.

With a close-knit approach, we develop solutions that drive business growth with innovation, trust and security.

If you aspire to a career that challenges you daily and allows you to make a real impact - this opportunity is for you.

We are currently strengthening the team of one of our clients with the following profile:

Dynamics 365 – Contact Center Solution– Flexible Hybrid (Lisbon)

What we are looking for

• >3 years of experience implementing Microsoft Dynamics 365 Customer Service and/or Dynamics 365 Contact Center solutions.
• Strong expertise in Dynamics 365 Contact Center, including voice, digital channels, queue management, routing, agent experiences, and customer service operations.
• Proven experience with Azure Communication Services (ACS), including voice calling, telephony integration, call automation, and communication workflows.
• Familiarity with Contact Center telephony architecture, SIP trunks, Direct Routing, Operator Connect, SBCs, and carrier integrations.
• Experience integrating Dynamics 365 Contact Center with Microsoft Teams Phone, telephony providers, and enterprise communication platforms.
• Strong knowledge of omnichannel customer engagement solutions and customer service best practices.
• Experience with Microsoft Power Platform, Dataverse, and Dynamics 365 ecosystem integrations.
• Familiarity with Microsoft Azure services used in contact center solutions, including identity, networking, monitoring, and security capabilities.
• Understanding of conversational AI, IVR design, voice bots, Copilot, and AI-powered customer service scenarios.
• Experience working within Agile delivery teams and enterprise-scale environments.
• Articulate communications and ability to engage with business stakeholders on business and technical topics alike.
• Fluency in English
• Good communication
• Team spirit
• Proactivity
• Time management

What we have to offer

• Careful onboarding and close support from day one
• Continuous feedback aligned with your professional goals
• An accessible and collaborative team ready to support each individual's journey
• A close-knit environment where idea sharing and personal development are valued
• Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more
• Social events and initiatives that strengthen team spirit