DWA Solutions Architect

Vodafone; Lisboa; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Work Model

Vodafone Products and Services perks

Recognition programs

Health and Well-being program

Learning platforms access

Local and international mobility

Job summary

Vodafone is seeking a senior Messaging Solutions Owner to lead end-to-end messaging integration across our global Office IT Services environment. You will design secure, scalable messaging solutions for Vodafone markets, produce design documentation, and drive migrations and transformations with strong governance.

Ideal candidates have >8 years in messaging, multinational project experience, ITIL knowledge, and a proven track record delivering results through matrix organizations.

Qualifications

• Degree or Higher Education in business or IT track record.
• > 8 years technical experience in Messaging solutions.
• Large experience in Global projects (large international design & rollout projects).
• Good understanding of ITIL and operational procedures.
• Must have multi-national experience.
• Strong track-record of delivering results through matrix organizations.

Responsibilities

• Own and oversee messaging integration activities and solution delivery across Vodafone's global Office IT Services environment;
• Design, deliver, and maintain secure, scalable, and reliable end-to-end messaging solutions for Vodafone markets and business units;
• Produce and maintain solution documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), operational guides, policies, and service procedures;
• Lead messaging migrations, integrations, and transformation initiatives, ensuring smooth onboarding of new organizations and markets;
• Drive service quality, performance, reporting, automation, and continuous improvement through KPIs, SLAs, dashboards, and governance;
• Provide technical consultancy and architectural guidance to stakeholders, project teams, and operational teams;
• Support resource planning, budget management, roadmap definition, and business case assessments;
• Manage change and release activities, service transitions, operational readiness, and handover to support teams;
• Contribute to project governance, PMO reporting, RFI/RFP processes, vendor management, and supplier engagement activities;
• Work closely with internal teams, external partners, and technology vendors to ensure best-in-class messaging services and customer experience

Skills

Messaging expertise

ITIL awareness

Global project experience

Stakeholder management

Security & compliance

English fluency

Education

Bachelor's degree in IT/Business

Tools

Exchange Online/365

DMARC

Azure

Mail Gateway

Job description

Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You'll Do

This role is providing Ownership for the Messaging Integration activities as well Solution Ownership across the Messaging related Services and their integration within Office IT Services portfolio. Messaging includes, but is not limited to the major technical enablers or tools: Exchange On-line/O365 and Archiving, Exchange on-premise, Exchange Email Gateway (Mailbackbone), Mail Client, Mobile Mail, DMARC Analyser, SMTP relays, Azure Comms Services, Massmailing comms, etc) and for relevant processes.

• Own and oversee messaging integration activities and solution delivery across Vodafone's global Office IT Services environment;
• Design, deliver, and maintain secure, scalable, and reliable end-to-end messaging solutions for Vodafone markets and business units;
• Produce and maintain solution documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), operational guides, policies, and service procedures;
• Lead messaging migrations, integrations, and transformation initiatives, ensuring smooth onboarding of new organizations and markets;
• Drive service quality, performance, reporting, automation, and continuous improvement through KPIs, SLAs, dashboards, and governance;
• Provide technical consultancy and architectural guidance to stakeholders, project teams, and operational teams;
• Support resource planning, budget management, roadmap definition, and business case assessments;
• Manage change and release activities, service transitions, operational readiness, and handover to support teams;
• Contribute to project governance, PMO reporting, RFI/RFP processes, vendor management, and supplier engagement activities;
• Work closely with internal teams, external partners, and technology vendors to ensure best-in-class messaging services and customer experience

Who You Are

• Degree or Higher Education in business or alternatively equivalent IT track record;
• > 8 years technical experience in Messaging solutions;
• Large experience in Global projects (large international design & rollout projects);
• Good understanding of operational procedures and process standards (e.g. ITIL);
• Must have multi-national experience;
• Must have a strong and proven track record of operational skills in messaging services;
• Must have strong track-record of delivery of superior results through direct and matrix organizations;
• Rounded service / solution management skills and knowledge in a diverse / multinational technical and operational environment;
• In-depth background of Messaging technologies, Information Technology and Innovation Trends in Office IT space;
• Operational management skills and knowledge in communications environment;
• Mobile device knowledge and connectivity aspects;
• Knowledge of technology Cyber security, Privacy and Legal aspects;
• Fluent English in oral and written

Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.