Dutch Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 28,000 - 47,000; Full time

Benefits offered by this job

Fully Paid Training programs

Comprehensive Health Insurance package

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Relocation assistance

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Solutions Consultant to join their on-site team in Sofia, Bulgaria. The role focuses on delivering premium Dutch-language support across phone, email, and live chat channels, while collaborating with international teams to enhance customer satisfaction and process improvements.

The ideal candidate is fluent in Dutch, holds an EU passport, and is eager to grow professionally within the competitive Bulgarian customer support market.

Qualifications

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong desire for professional growth in customer support services.
• Excellent interpersonal and problem-solving skills.
• Proficiency in computer navigation and digital tools.
• Ability to relocate to Sofia for this on-site position.

Responsibilities

• Provide high-quality technical and functional support to Dutch-speaking customers via phone, email, and live chat.
• Identify customer needs and deliver innovative solutions within the customer support services framework.
• Maintain accurate records of customer interactions and service documentation in our internal systems.
• Collaborate with international teams to optimize communication strategies and improve satisfaction metrics.
• Navigate multiple digital tools to troubleshoot inquiries and escalate complex issues.
• Ensure all service level agreements are met while maintaining a professional brand voice.
• Participate in ongoing training to stay updated on trends in BPO and customer support.

Skills

Dutch language

Customer support

Problem solving

Relocation to Sofia

EU passport holder

Tools

CRM tools

Multi-channel support

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in our curated approach to career placement, ensuring that every candidate finds a role that elevates their professional trajectory while providing our clients with industry-leading expertise.

Dutch Speaking Solutions Consultant

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital of Sofia. This is a unique opportunity to join a high-impact customer support services team where you will leverage your language skills to resolve complex inquiries and provide premium assistance to Dutch-speaking clients globally.

Key Responsibilities

• Provide high-quality technical and functional support to Dutch-speaking customers via phone, email, and live chat
• Identify customer needs and deliver innovative solutions within the customer support services framework
• Maintain accurate records of customer interactions and service documentation in our internal systems
• Collaborate with international teams to optimize communication strategies and improve overall customer satisfaction metrics
• Navigate multiple digital tools to troubleshoot inquiries and expand complex issues to the appropriate departments
• Ensure all service level agreements are met while maintaining a professional and helpful brand voice
• Participate in ongoing training to stay updated on the latest trends in the BPO and customer support services

Requirements

• Native or fluent Dutch (spoken and written)
• Valid EU passport (mandatory)
• Strong desire to pursue professional growth within the competitive customer support services industry
• Excellent interpersonal and problem-solving skills, perfect for those seeking premium Dutch-speaking jobs in Bulgaria
• Proficiency in computer navigation and digital communication tools
• Ability to relocate to Sofia for this on-site Dutch Speaking Solutions Consultant position in Bulgaria

Benefits

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria seamless
• Monthly Performance Bonus to reward your commitment and excellence
• Opportunity to build a career among the best jobs in Bulgaria with Mercier Consultancy Group
• And Much More..

Life in Bulgaria

Choosing to work in Bulgaria offers an exceptional blend of rich history, modern amenities, and a thriving social scene. As you settle into your new Dutch Speaking Solutions Consultant position in Bulgaria, you will discover that Bulgaria offers a sunny, Mediterranean-influenced climate and a welcoming local culture that makes it one of the most exciting European destinations for expats.

Beyond the professional benefits, the cost of living in Bulgaria allows for an incredible quality of life, featuring world-class restaurants, vibrant nightlife, and affordable travel opportunities across the Balkans. By choosing this path with Mercier Consultancy Group, you are securing more than just a job; you are embracing a life-changing adventure in the heart of Bulgaria, one of the most dynamic markets for Dutch-speaking jobs today.