Dutch-Speaking Customer Support Pro | KPI-Driven

Nomadify; Braga; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Structured onboarding

International env

Career development

Relocation support

Job summary

Nomadify in Portugal is seeking a Dutch-speaking Contact Center Representative to serve as the main point of contact for Dutch-speaking customers via phone, email, and chat. You will provide timely, accurate support in line with SLAs and document interactions in the CRM.

You should have native or near-native Dutch, good English for internal comms, and prior customer service experience. The role offers a competitive salary, performance bonus, structured onboarding, and opportunities for career

Qualifications

• Native or near-native fluency in Dutch (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles is preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.
• Open to relocation and on-site work.

Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Skills

Dutch language

English communication

Customer service

Problem solving

KPI-driven

Professionalism

Job description

Nomadify in Portugal is seeking a Dutch-speaking Contact Center Representative to serve as the main point of contact for Dutch-speaking customers via phone, email, and chat. You will provide timely, accurate support in line with SLAs and document interactions in the CRM.

You should have native or near-native Dutch, good English for internal comms, and prior customer service experience. The role offers a competitive salary, performance bonus, structured onboarding, and opportunities for career